Job description
User Experience Researcher II (2 openings)100% Remote
Location: East Coast US [most of us are in Atlanta), but we are open to the whole East Coast.]
Duration: 6 months w/extensions
40 hours/week
The opportunity
Team is looking for an experienced UX Researcher to organize and conduct traditional user research activities in support of active technology program/project initiatives and inform longer-term strategic efforts. This is a newly added position to meet the growing demand for services.
Your key responsibilities
Responsibilities encompass leading the design and execution of traditional research activities (e.g., surveys, interviews); while also including more User Experience-focused research methods such as usability testing, ethnographies.
• Consult on research and feedback needs with internal clients; determine methods consistent with business and customer goals and objectives.
• Lead the design of the research instrument which pursues truth and results in knowledge creation while mindful of participant time.
• Facilitate the development and execution of research method.
• Create meaningful, action-oriented knowledge; producing professionally packaged research results.
• Track and report on product performance issues and resolutions closing the research loop with product teams
This opportunity includes running global research studies in the employee productivity space which has far-reaching impact contributing to vision of creating a better working world.
To qualify for the role you must have
• ~ 5-7 years experience in the field of customer/user experience; with an emphasis on research and customer feedback
• Mature knowledge and experience in quantitative and qualitative research methods such as surveys, ethnographies, usability testing, card sorting, etc. With experience executing large market-level surveys.
• Confident and credible speaking and presentation skills
• Polished and professional written communication skills e.g., writing plans and testing results and trends
You must have manager-level strengths in the following skills:
• Ability to coordinate and oversee the work of others
• Strong understanding of human behavior and psychology
• Active listening and questioning skills
• Proven ability to synthesize lots of information and distill it into meaningful insights and action recommendations
• Analytical and visualization skills to assess and notice trends and patterns.
• Storytelling and influencing skills
• Attention to detail; ability to ensure accuracy and professional documentation
• Organization and project management; ability to manage and guide the prioritization of multiple projects at once and provide regular status reporting
• Approachability to engage with research candidates and team members from diverse cultures
• Proficiency in Microsoft Office 365 applications (Excel, PowerPoint, Word)
Ideally, you’ll also have
• Bachelors in Market Research, Human Factors, Interaction Design, Usability Engineering related field preferred
• Broad knowledge and understanding of data visualization systems e.g., PowerBI, Tableau, Spotfire
• Familiarity and comfort with basic statistics
• A methodological approach to managing work
Expired job