Job description
Description: Create, Reviews & maintains Business Technologies (IT) Policies, Documentation & Communications. Works to create and update internal documentation, SOPs, policies and support documentation. A steward of all documentation that Business Technology manages and will ensure that it has a set schedule for review and update. Will communicate changes to the internal teams and ensure all customer-facing documentation is updated and linked to all relevant policies. Will work with internal teams and security to ensure process and documentation are updated and implemented within an agreed timeframe.
Responsibilities:
-Maintain a schedule to review and update internal and customer-facing documentation (SOP, Support, Process)
-Compare and reconcile internal, customer-facing process and documentation
-Change Management - Documentation & Process Documentation of workflows and processes that relate to security and audit standards
-Drive documentation and process improvement in a dynamic organization Help create and maintain a SOP and support infrastructure
Requirements:
-2-4 Years of Process and Technical Writing
-Prefer to have: Confluence experience MetricStream OR other GRC platform experience
