Job description
Our client, an integrated marketing agency, is looking to add an Account Supervisor to their team for a temporary role. They’re looking for a candidate to support their developing account practices in a start-up environment. The Account Supervisor will support multiple aspects of their client portfolio.You will provide ongoing support in managing the relationship with the marketing/advertising clients as well as internal teammates while being responsible for leading the team in the day-to-day management of the client’s business.
Essential Duties/Responsibilities:
- Act as the primary day-to-day contact for your accounts to manage client feedback and proactively communicate the status of all projects internal and externally
- Have a working knowledge and ability to speak to your clients' KPIs/Business results
- Know when to react to optimize results (pour on the gasoline) or mitigate issues ? Create client scopes of work and fee recommendations
- Manage the account financials, including estimate and invoice tracking, and details around media campaign forecasts and tracking spend
- Prioritize incoming work requests for your accounts and provide clear scope requirements for internal teams as part of the briefing process
- Possess a strong POV on the work being developed for your client that will deliver on their primary business objectives + KPIs
- Provide feedback on client presentations and coordinate the process with creative and strategy teams
- Monitor scope, identify and manage scope creep and opportunities for expansion across your accounts
- Demonstrate and command presence with the internal team as well as the client
- Ability to concisely and effectively communicate the agency's point of view as well as conversely sharing the client’s business goals with internal teams
- Be an active listener (both internally and especially with clients), demonstrating real-time problem solving
- 3-5 years of advertising agency experience with a special focus in paid social and digital media campaign management
- A keen attention to detail, project schedules, and budgetary restraints
- Undergraduate Degree from an accredited college or university is preferred
- Experience in professional client relationship management
- Familiarity with the digital media campaign process: gathering campaign materials, providing campaign projections, tracking performance, post campaign reporting and invoicing
- Understanding of digital media channels and best practices (paid, organic, social)
Expired job
