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UX Design Lead

Job title: UX Design Lead
Contract type: Full-time
Location: Carlsbad
Discipline: Retail
Remote: No
Reference: 429477
Contact name: Patrick Olsen
Job Published: January 01, 1970

Job description

Leading performance apparel company is looking for a UX Designer to join their team.

Role Overview:
You will be responsible for developing and socializing experiences that drive engagement and excitement throughout the organization - working closely with partners in design, technology and product management. You’ll set and communicate a high bar for design quality and influence across the organization about best practices and processes needed to drive design-led, customer-obsessed solutions.
You can map user flows easily and understand where bottlenecks or pain points arise. You are an expert in design systems, but know when to break the rules. You adroitly interpret qualitative and quantitative data, using them to iterate toward effortlessly usable solutions. In partnering with a product manager and a tech lead, you form a power trio of bringing the respective domain expertise for creating maximum value for our customers.

Responsibilities include but are not limited to:
Analyze customer behaviors, identify opportunities to solve problems, and create cohesive, best-in-class experiences to our most challenging and high impact areas.
Contribute to the architecture of near and long term user experience visions for features and product lines across applicable devices and locales.
Create frameworks, conceptual diagrams, user flows, wireframes, detailed visual mockups, and prototypes to communicate high-level design strategies.
Responsibly and effectively advocate for the customer; fostering a shared understanding of the customer-centric intersection between design, technology and business.
Deliver high quality creative products while insisting on high standards and attention to detail.
Present to business, design, and executive-level leadership and support your design rationale using quantitative data and site metrics, customer feedback, and usability findings.
Partner with Digital Marketing, Brand Marketing, Creative, and Digital to build designs for the site that accomplish shared priorities and goals.
Collaborate and manage CRO roadmap with E-Commerce Experience team to identify tests and insights to inform future roadmaps and designs.
Plan and execute qualitative and quantitative user research.
Analyze research findings and provide insights to stakeholders, delivering user-centered insights for strategic experience design decision-making.
Collaborate with product, design, CS and technology teams to raise awareness of customer needs, problems, and behaviors.
Identify and execute unmet research opportunities that can add insights and value.
Contribute to the development of the design team's culture and quality standards.

Required Qualifications:
3+ years professional experience as a UX designer, interaction designer, or product designer or related, preferably in the e-commerce industry.
3+ years of experience running results focused research projects that drove enhancements to customer experience.
Bachelor’s Degree in Human Computer Interaction (HCI), Design, or a related field, or commensurate industry experience.
Portfolio of work demonstrating ability to create customer experiences across a range of touch-points as well as proficiency in UI and interaction design.
Proficiency in design software such as Sketch and Adobe Creative Suite.
Excellent communication skills to collaborate with various stakeholders in all levels of the client organization and internal team.
Excellent time-management and organizational skills.
Ability to prioritize and manage multiple milestones and projects efficiently.
 

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