Global Senior Manager - User Experience Research

Job title: Global Senior Manager - User Experience Research
Contract type: Freelance
Location: Atlanta, GA
Industry: Marketing
Remote: Yes
Reference: 403102
Contact name: Kate Gilman
Job Published: January 01, 1970

Job description

UX Researcher

40 hours/week

Duration: Through end of 2021


UX Researcher Responsibilities:

  • Focus on research design, set-up, implementation and analysis related to improvement of the CX Score, Quality of Experience for websites and customer portals
  • Includes editing, optimizing and running studies related to CX Score
  • Incudes validation or exploratory studies to help us understand and prioritize initiatives to improve CX Score

Job Description:

  • Conduct user research at all stages from discovery to validation, using a variety of methods to understand our consumer and their relationship to our products.
  • Leverage analytics and user-testing tools and techniques to drive design direction and prioritization.
  • Experienced in planning and executing a research agenda that includes multiple methods, including triangulating data to validate insights with research goals in mind.
  • Understand and apply the right quantitative and qualitative methods.
  • Guide stakeholders to translate insights into opportunities.
  • Actively monitor and analyze research, data, and trends from internal sources, and industry insights to inform and optimize the overall approach.
  • Collaborate to define intent, development, testing, and refinement of prototypes.


  • Proven track record of various stakeholders, including designers, researchers, strategists, product managers, and tech partners.
  • Understand the difference between Design Research and Market Research and have experience collaborating on initiatives between these teams.
  • Effectively manage multiple stakeholders’ interests, priorities, and expectations and lead teams to craft a rigorous and relevant research agenda.
  • Experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back.


  • Distill findings into clearly articulated and actionable insights that stakeholders can leverage.
  • Present research plans and findings with various audiences, from designers to
    business partners.
  • Guide teams on how best to understand and apply research findings.
  • Create energy and momentum in research by sharing early and often.

UX Researcher Qualifications:

  • Bachelor’s degree
  • 5+ years of experience leading User Experience (UX) Research as a Design Researcher.
  • Experience with mentoring junior Researchers.
  • Managing every Research aspect of a project.
  • 3+ years of usability testing and user experience research (preferably with UserTesting.com).
  • 2+ years of experience with Human Factors.
  • Experience with design thinking, human centered design, design research.
Expired job
Expired job

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