UX Researcher

Job title: UX Researcher
Contract type: Freelance
Location: San Francisco, San Francisco County, California
Industry: Technology
Remote: Yes
Reference: 408395
Contact name: Makena Neuhoff
Job Published: January 01, 1970

Job description


We are seeking a researcher who is passionate about business users and solving the challenges they face. We transform the businesses of hundreds of thousands of customers and millions of users. Your insights will matter - at scale. You will work in the Research & Insights Team to conduct strategic and tactical research to help shape the vision for what the future of selling should be. You’ll help provide the best experience possible for our customers by building the team’s understanding of what our users' challenges are, as well as gathering feedback on how to solve those challenges.



. Collaborate with Product Managers and UX Designers to identify the right questions to answer and align on research priorities in a fast-paced environment, in partnership with the existing Research & Insights team

. Plan and conduct generative and evaluative research, utilizing a range of methods, to inform the feature roadmap and designs

. Communicate insights and actionable recommendations to product teams

. Advise cross-functional partners on running both unmoderated and moderated concept and usability tests

. Work on fast-paced projects, requiring attention to detail and working within constrained timelines



. B.A./B/S, M.A./M.S. or Ph.D. in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related degree 3 years relevant experience in user research with cross-functional teams (e.g. design, product management, engineering)

. Understanding of the strengths and shortcomings of different user research methods

. Ability to plan, design, and execute research engagements, and communicate the strategic and tactical implications for the product

. Comfort with at least two qualitative methods in addition to usability testing

. Excellent observation, note-taking, and synthesis skills

. Comfort with executing and analyzing basic surveys

. Can work independently and prioritize time between multiple projects, and adapt to changing schedules and priorities

. Strong oral and written communication skills

. Excellent teamwork, collaboration, and project management skills



. Deep understanding of strengths and shortcomings of different user research methods, including when and how to apply them during each product phase

. Experience in relevant industry domain (i.e. CRM, marketing, e-commerce)

. Understanding of, or experience with, small businesses

. Familiarity with unmoderated research tools

Expired job