Job description
100% REMOTE
Potential to Extend after 2 months
As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
• Owns the delivery of experience research activities to advise the user experience within a client or internal project with growing complexity, presenting to and collaborating with clients in said projects
• Conducts qualitative and quantitative analyses, captures and reviews insights and sees opportunities within the user interface to improve user usability and /or accessibility
• Leads aspects of research efforts into new directions and best-practice guidelines to stay up to date with usability technologies and studies Your key responsibilities
• Manages data files/records from data-gathering exercises across methods, in exercises with growing complexity
• Conducts both qualitative and quantitative analyses using methods including, but not limited to, usability testing, heuristic assessments, contextual observation, interviews, surveys and eye tracking
• Makes significant contributions to brainstorms, critiques, and other collaborative sessions with multidisciplinary
• Owns the analysis of existing data in areas such as demographics, technology, socio-economics, and the market to supervise cultural and social trends, and their impact on consumers' attitudes, behavior and perceptions, using solid knowledge to draw relevant insights
• Reviews research observations, research reports, research briefs, session footage and highlight reels and evaluates the findings and recommendations
• Provides significant input into proposals and project scopes with recommended design research approaches
• Drives adaptation and innovation efforts regarding research practices to meet team and client needs under tight timeframes, budgetary constraints or when faced with recruiting challenges Skills and attributes for success
• Demonstrates competence data gathering and analysis techniques across qualitative and quantitative methods (e.g. heuristic assessments, interviews, comparative/competitive analysis, observations, usability testing, etc.)
• Demonstrates sound competence in conducting partner interviews to advise project goals and outcomes
• Has some knowledge of surveys, diary studies, card sorting, tree-testing, focus groups, and partner workshop facilitation
To qualify for the role you must have
• Bachelor's degree in Human Computer Interaction, Human Factors, Information Studies, Communications, Psychology, Sociology, Computer Science, or related field preferred
• 5-7 years of relevant working experience
• Significant experience in either an internal or external experience research role, or similar
• Experience in conducting qualitative user experience research methods (moderated, remote, and remote un moderated): partner interviews, user interviews, ethnographic studies, contextual inquiry, participatory design, concept testing, and usability testing Ideally, you’ll also have
• Experience in financial sector What we look for
• A self-starter, independent-thinker, curious and creative person with ambition and passion
