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Wholesale Customer Service Rep - Direct Hire

Job title: Wholesale Customer Service Rep - Direct Hire
Contract type: Full-time
Location: Los Angeles
Discipline: Fashion
Remote: No
Reference: 422095
Contact name: Lexy Hartwell

Job description

Our client, a full-service resource for fashion brands that specializes in everything from customer service to distribution, is looking to hire a Wholesale Customer Service Rep to join their team! This is an ONSITE based role – company is located in DTLA.



•Regularly communicate with the showrooms in the U.S. and E.U.

•Work with our international warehouse and our domestic warehouse at corporate

•Work with 3PL to ensure shipments are going out in the allotted time

•Submit orders to factor and credit agency for credit approvals and guarantees

•Identify and resolve discrepancies on unit mismatches, style, color, and price issues on orders

•Organize and maintain the order book, customer master, and style master

•Process sample requests from our sales teams as well as other internal requests

•Issue Return Authorizations & request Call Tags, when necessary

•Follow-up with sales reps on outstanding issues

•Take on other tasks as assigned

•Allocate order to pick tickets

•Enter payments into ERP

•Data entry

•Regularly send invoice registers and shipping updates to the showrooms and clients

•Generate Excel reports as needed

•Attend meetings as needed

•Maintain all aspects of orders

•Other tasks as needed to assist Customer Service and Operations

•Process EDI orders and match the EDIs against and/or drawdown bulk orders accordingly when needed

•Communicate with up to 7 different brands at one time



•Must have excellent communication skills, both written & verbal

•Previous experience at a wholesale fashion company

•5-7 years of experience at a wholesale company

•Five years of working in an apparel-based ERP system (currently working on Apparel Magic)

•Solution-oriented, not afraid to address complex problems

•Computer savvy

•Works well in a fast-paced environment

•Proficiency in Excel and M.S. Office products

•Full Circle and Apparel Magic experience a plus

•Deadline and detail-oriented

•Excellent problem solver

Expired job