Wholesale Customer Service Rep - FASHION

Job title: Wholesale Customer Service Rep - FASHION
Contract type: Freelance
Location: Commerce
Industry: Fashion
Remote: No
Reference: 415068
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Fashion brand looking for a Wholesale CS Rep to join their team! As a wholesale customer service representative, the primary responsibility is managing B2B wholesale business.

Essential Duties & Responsibilities:

  • Manage order base for wholesale customer accounts
  • Provide buyer/rep with line updates: including style changes, pricing and ETA’s
  • Provide support to the credit team for chargeback rectifications
  • Setting up new accounts while maintaining accurate billing, shipping, and contact information in ERP system FDM4
  • Studies vendor guidelines and conducts vendor set up for new customers and communicates department specific details and guidelines to the appropriate departments
  • Responsible for creating and maintaining SharePoint Customer Compliance Pages
  • Accurately enter in purchase orders and adjust per the customers’ needs and send updated order confirmations as needed
  • Obtain and determine approval for any returns (swaps, damages, defects) and accurately enter the claim. 
  • Manage inventory and allocations to ensure orders sent to the warehouse as complete as possible within the accounts’ respective ship window
  • Tracks orders are they flow through the warehouse to ensure they are shipped within the accounts’ respective ship window

Cross Functional Communications Across Various Departments

  • Communicate with Warehouse: Shipping/Receiving, Returns Department, Production, Product Development, Merchandising, Marketing, Accounting and IT
  • Communicates with Supervisor and Strategic Business Analyst on a regular basis


  • Bachelor’s degree preferred, OR equivalent experience
  • Experience with EDI, DiCentral, GXS/Innovis, Intertrade, GS1 is a plus.
  • Proficiency in Microsoft Outlook, Word, PowerPoint and intermediate Excel Skills - VLOOKUP’s/Pivot Tables/Formulas is preferred
  • Innovative, focused and comfortable in fast paced environment
  • Strong abilities to multitask and time manage
  • Excellent organizational skills, attention to detail and strong project management skills
  • Proficient in interacting with customers to effectively conduct sales & maintain relationships
  • Strong excel skills
Expired job
Expired job

Share this job