Job description
Overview:
The Workplace Coordinator will report to the Associate Manager, Workplace Services, while working closely with the South East Workplace Services teams. The Coordinator makes the first direct impression on our guests, is a constant resource for our employees and guests, and requires a high level of customer service.
Duties:
- Handle all guest and employee interactions with the highest level of hospitality and professionalism, ensuring we are always managing expectations
- Understand the brand and product positioning with the ability to ensure consistent, on-brand messaging
- Assist internal customers (employees) with all REWS related items
- Greet and direct guest in a timely and professional manner, assign temporary badges as required
- Ensure guests are properly signed into the Visitor Log system
- Notify staff of visitors, candidates, customer meetings, etc
- Complete a daily check of temporary access cards. Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation
- Book conference rooms for employees under last minute circumstances
- Assist with placing food orders as requested by the food order form
- Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner
- Maintain a presence on Slack, sending periodic reminders.
- Help direct visiting employees and executives to available seating and conference rooms
- Ordering of supplies as need
- Assist regional teams as needed with various projects
- Assist with overall maintenance of the organization – communicate any and all maintenance issues with Facilities team in a timely and efficient manner
- Submit timesheet for approval every Friday
Required Skills/Experience:
- Have previous customer service experience; candidates from luxury hospitality, high-end retail, or other high-touch customer service roles are particularly encourage to apply
- Excellent written and verbal communication and customer service skills, with the ability to proactively address client's needs
- Excellent interpersonal communication skills
- Must be comfortable with “small talk” conversations
- Proficient at using the Microsoft Office Suite and Google Docs
- Must be willing/able to learn and use our internal software application
- Ability to take direction and follow oral and written instructions
- Good writing, analytical, and problem-solving skills
- Ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines)
- Experience with online registration systems and reporting
- Ability to work a flexible schedule if needed