Job description
As the Senior Store Manager, you will be responsible for overseeing the overall store experience, including operations, visuals, sales and staff.Your overall goal will be to provide an exceptional in-store experience for all customers, ensuring their satisfaction and loyalty. This role is a senior position at the brand and will requires an entrepreneurial mind-set as well as the ability to manage a large volume store and large team.
Responsibilities
- Prepare detailed reports on metrics, customer needs, and profit margins, and present these reports to company leadership
- Conduct annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improve
- Monitor inventory levels and order new items as needed
- Source, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training process
- Arrange promotional material and in-store displays
- Undertake financial-planning tasks, including managing the store budget
Skills and qualifications
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent problem-solving capabilities, with the ability to work well under pressure
- Superb organizational and time management skills
- Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions
- An eye for creativity and the ability to strategize visually appealing store displays
