Content Developer

Employment Type: Freelance
Location: Hybrid — Austin, Texas
Schedule: 40 hours per week; on-site Tuesday–Thursday and remote Monday/Friday
Assignment Dates: September 28, 2026 – September 27, 2027

Job Summary

Our client in the consumer technology industry is seeking a detail-oriented Content Developer to create, maintain, and improve customer-support and internal knowledge-base content. This role supports a fast-moving, global service organization by translating complex business updates and project requirements into clear, accurate, and easy-to-use procedures.

The ideal candidate is a strong writer and problem solver who can manage multiple priorities, work independently through ambiguity, and collaborate effectively with cross-functional partners. Success in this role requires sound editorial judgment, exceptional attention to detail, and the ability to deliver high-quality content under tight deadlines.

What You’ll Do

• Create, edit, publish, and maintain operational procedures, knowledge articles, and specialist-facing support content.
• Review business update requests to confirm accuracy, clarity, consistency, and alignment with established content standards.
• Identify duplicate, outdated, conflicting, or missing content and recommend improvements.
• Partner with business owners, project teams, and learning stakeholders to gather requirements and validate content.
• Assess project impacts to existing procedures and determine which materials need to be created, revised, or retired.
• Track content deliverables, dependencies, and readiness milestones across multiple concurrent initiatives.
• Support the timely availability of procedures and reference materials for training and program launches.
• Maintain confidentiality and follow established policies for sensitive internal information.
• Contribute content for internal tools and other operational resources as needed.

Required Qualifications

• Experience writing, editing, or maintaining knowledge-base, procedural, technical, or corporate communications content.
• Excellent written and verbal communication skills with a strong focus on clarity and precision.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage a high volume of information and determine what is relevant to a project or program.
• Comfort working independently in ambiguous, rapidly changing environments.
• Ability to prioritize competing deadlines across multiple projects.
• Experience collaborating with cross-functional, virtual, and globally distributed teams.
• Adaptability to evolving processes, technologies, and business needs.
• Ability to build productive working relationships with stakeholders at multiple levels.
• Commitment to maintaining confidentiality when handling internal materials.

Preferred Qualifications

• Experience with content management systems, documentation platforms, or structured authoring tools.
• Background supporting customer care, retail operations, service operations, or internal support teams.
• Project coordination or project management experience.
• Experience applying editorial style guides and governance standards to operational content.