Customer Education & Marketing Program Operations Contractor
This remote contract opportunity supports customer education and marketing program operations within a regulated healthcare environment. You will partner with a team of program managers to deliver recurring communications, reporting, project coordination, and operational support.
What You’ll Do
- Create, quality-check, schedule, and distribute a weekly customer education newsletter through Salesforce Marketing Cloud.
- Verify audiences, content, links, formatting, approvals, and send timing.
- Run and validate customer education utilization reports using Salesforce and internal learning platforms; identify trends, gaps, and data anomalies.
- Track nominations, campaigns, milestones, approvals, due dates, and action items; follow up on open items and escalate risks when needed.
- Coordinate CEU certification information, documentation, deadlines, and status communications.
- Route campaign and program materials through Veeva and support version-control and approval tracking.
- Maintain project trackers, calendars, status updates, and supporting documentation in SharePoint and Microsoft Teams.
- Perform quality checks on reports, campaign assets, recipient lists, and operational records.
- Document repeatable processes and recommend practical improvements to reporting, campaign execution, and program coordination.
What You’ll Bring
- 3+ years of experience in marketing operations, program coordination, project administration, customer communications, or a related area.
- 2+ years of hands-on experience building, scheduling, testing, or reporting on campaigns in Salesforce Marketing Cloud / Marketing Cloud Engagement or a comparable email marketing automation platform.
- 2+ years of experience using Salesforce CRM for reporting, record management, and data validation.
- Strong attention to detail, organization, written and verbal communication, follow-through, and ability to manage multiple deadlines independently.
- Ability to interpret utilization or engagement data and communicate findings clearly.
Preferred Qualifications
- Experience with SharePoint, Microsoft Teams, Veeva Vault, or another regulated-content review platform.
- Experience in medical devices, healthcare, life sciences, or another regulated industry.
- Experience supporting customer or professional education, CEU/CME administration, learning platforms, SOPs, campaign calendars, or operational dashboards.
Additional Details
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Location: Remote
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Hours: 8:00 a.m.–5:00 p.m. in the contractor’s local time zone
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Interview process: Two video interview rounds, including an initial interview and a panel interview for selected candidates.
