Digital Commerce Operations Specialist

Global Footwear Retailer | Hybrid – Denver, CO or Boston, MA | 12-Month Contract

A leading global footwear retailer is seeking a Digital Commerce Operations Specialist to support the execution and optimization of its ecommerce experiences across the U.S. and Canada. This role will be a key operational partner for the North American business, coordinating digital activations across .com and app experiences while working closely with global and offshore execution teams.

This is an excellent opportunity for an ecommerce professional who enjoys digital operations, site merchandising, project coordination, and cross-functional collaboration and wants to play a visible role in a global digital organization.

What You’ll Do

• Coordinate digital activations across ecommerce websites and mobile app experiences, including new product launches, promotions, seasonal campaigns, content updates, and site merchandising initiatives.

• Manage incoming activation requests through Jira, monitoring timelines, prioritizing work, and coordinating execution with offshore team members.

• Serve as a key point of contact for the North American region (U.S. & Canada), ensuring activations are executed accurately, efficiently, and on schedule.

• Partner with offshore execution teams to delegate work, troubleshoot issues, monitor progress, and ensure deadlines and service-level expectations are met.

• Collaborate with cross-functional partners across UX, CX, Product, Technology, Merchandising, and Regional teams.

• Develop and reinforce standardized processes, best practices, documentation, and quality assurance standards.

• Provide training, guidance, and ongoing support to offshore execution teams.

• Monitor activation performance, identify risks and opportunities, and communicate progress, insights, and recommendations to stakeholders.

• Help optimize digital tools and processes to improve execution efficiency, scalability, and the overall customer experience.

• Support high-volume seasonal periods, including Black Friday and Cyber Monday, with flexibility around working hours when needed.

What You Bring

• 3+ years of experience in ecommerce site operations, site merchandising, digital operations, or a related field.

• Salesforce Commerce Cloud (SFCC) experience is required.

• Experience with Jira and strong project coordination/management skills.

• Experience with Contentstack, Algolia, or similar digital commerce/content platforms is a plus.

• Strong organizational skills with the ability to manage multiple projects and competing priorities.

• Exceptional attention to detail with a strong focus on accuracy and quality.

• Strong communication skills with the ability to manage and influence internal stakeholders.

• Experience working with offshore teams and coordinating work across multiple time zones.

• Curious, proactive, solutions-oriented, and comfortable working autonomously.

• Ability to clearly communicate digital performance, issues, risks, and opportunities to stakeholders.

Why This Role?

• Join a well-known global footwear retailer with a highly visible digital commerce organization.

• Play a key role supporting the North American ecommerce experience across web and app.

• Gain exposure to global ecommerce operations and cross-functional teams.

• Own day-to-day coordination with an established offshore execution team.

• Opportunity for growth and development, with the role serving as a key support to the Senior Manager.

• Help build scalable processes and ways of working within a growing global digital commerce organization.

Location & Schedule

Hybrid – Denver, CO or Boston/Westwood, MA

• Approximately 2–3 days per week onsite, with some flexibility given the global nature of the team.

• Standard business hours with occasional flexibility needed for global collaboration and peak ecommerce periods.

• 12-month contract opportunity with potential for longer-term growth based on performance and business needs.