Our client a luxury streetwear brand, is seeking a Full-Time Keyholder/Client Advisor to join their retail team. In this role, you will help create a welcoming, high-service environment that reflects the brand’s elevated customer experience. With a strong understanding of premium and contemporary fashion, you will serve as a trusted style expert, offering personalized guidance and product recommendations that enhance each client’s shopping journey.
Key Details:
-
Pay Rate: $25–$30/hour, DOE
-
Employment: Direct Hire
-
Commission: Eligible
-
Benefits: Eligible
-
Clothing Allowance: Provided every three months
-
Location: SoHo, New York, NY 10013
Responsibilities:
- Greet customers and deliver exceptional service while serving as a brand ambassador, converting walk-in traffic into loyal clients and creating excitement around the product.
- Complete all required training and consistently demonstrate strong execution of established standards and expectations.
- Regularly review individual performance and collaborate with leadership to identify opportunities for continuous improvement.
- Uphold the brand’s image, standards, and guidelines.
- Maintain knowledge of current sales and promotions, payment and exchange policies, and security practices.
- Foster a culture of collaboration and open communication with colleagues to maintain a positive workplace environment.
- Build and maintain an extensive, organized client book by initiating regular client outreach and providing timely follow-up on sales, events, and inquiries.
- Exceed individual sales targets and key performance indicators (KPIs) while contributing to overall store objectives.
- Develop and execute a monthly proficiency plan, utilizing end-of-month sales reports to evaluate individual strengths and identify areas for growth.
- Stay informed on new products, fashion trends, and company initiatives.
- Actively promote in-store events and client engagement opportunities.
- Maintain store cleanliness and uphold visual merchandising standards.
- Support inventory management tasks, including physical inventory counts and restocking.
Qualifications:
- Previous experience in a luxury or premium retail environment.
- Passion for fashion, music, and art.
- Excellent verbal and written communication skills.
- Proven track record of exceeding individual and store sales targets.
- Strong critical-thinking and problem-solving abilities.
- Ability to work a flexible schedule, including weekends, holidays, and special events.
- Experience working with denim products is a plus.
- Ability to lift up to 30 lbs.
- Efficient, proactive approach to completing tasks and managing responsibilities.
- Highly organized with strong time-management skills and the ability to prioritize effectively.
