Our client is seeking a results-driven National Accounts Manager to build and strengthen long-term customer relationships while supporting business growth initiatives across a dynamic and evolving industry. This individual will serve as a trusted partner to key accounts, helping customers achieve their business objectives through strategic planning, consultative relationship management, and cross-functional collaboration.
This role is ideal for someone who thrives in a client-facing environment, enjoys building meaningful relationships, and has a passion for helping customers maximize value through innovative solutions and services.
Position Overview
The National Accounts Manager will partner closely with senior leadership to support account growth, customer retention, onboarding, strategic planning, and revenue-generating initiatives. This individual will play a key role in maintaining strong customer relationships, identifying opportunities for expansion, and ensuring an exceptional client experience throughout the customer lifecycle.
Success in this role requires strong communication skills, business acumen, strategic thinking, and the ability to collaborate effectively across internal and external stakeholder groups.
Key Responsibilities
- Build, maintain, and deepen relationships with key customer accounts, serving as a trusted advisor and strategic partner.
- Support customer acquisition, onboarding, retention, and expansion initiatives.
- Collaborate with leadership on account planning, business reviews, and long-term growth strategies.
- Identify customer needs and align solutions, products, and services to support business objectives.
- Drive customer engagement, value realization, and recurring revenue growth.
- Coordinate cross-functional initiatives with teams including marketing, finance, operations, customer success, and business development.
- Lead and support special projects, process improvement initiatives, and strategic programs.
- Maintain accurate customer records, account activity, and reporting within CRM platforms.
- Monitor customer health and proactively identify opportunities to strengthen relationships and increase engagement.
- Prepare presentations, reports, and recommendations for internal and external stakeholders.
- Serve as a brand ambassador and advocate for customer success.
Qualifications
- Bachelor’s degree preferred.
- 3–5 years of experience in account management, customer success, client services, business development, or a related field.
- Proven track record of building and maintaining strong client relationships while supporting retention and growth objectives.
- Strong organizational skills with the ability to manage multiple accounts, priorities, and projects simultaneously.
- Excellent communication, presentation, and relationship-building abilities.
- Demonstrated problem-solving and critical-thinking skills with the ability to navigate complex situations and recommend solutions.
- Experience working cross-functionally and influencing stakeholders to achieve shared business goals.
- Ability to work independently, prioritize effectively, and execute with limited direction.
- Proficiency with CRM platforms (HubSpot, Salesforce, or similar) and Microsoft Office Suite.
Ideal Candidate
The ideal candidate is a highly organized relationship-builder who enjoys partnering with customers, solving business challenges, and driving long-term account success. They are proactive, strategic, customer-centric, and comfortable working in a fast-paced environment where collaboration and communication are critical to success.
