Operations Manager
A growing consumer brand is seeking an Operations Manager to support the movement of products across ecommerce, wholesale, and retail. This hands-on role will work closely with internal teams and external logistics partners to keep orders moving, maintain accurate inventory, and help create scalable systems that support business growth.
Responsibilities
- Oversee daily fulfillment activity with a third-party logistics partner, addressing order issues and tracking service performance.
- Review logistics invoices and manage returns, exchanges, and shipping claims.
- Maintain accurate inventory across warehouse, ecommerce, wholesale, and retail systems.
- Coordinate incoming shipments, inventory counts, and stock transfers to the retail store.
- Manage wholesale orders through delivery, including freight coordination and retailer shipping requirements.
- Partner with customer service, sales, merchandising, and retail teams to resolve issues and support product launches.
- Document workflows and identify opportunities to improve or automate operational processes.
- Support seasonal planning and the introduction of new systems and tools.
Qualifications
- 3-5 years of experience in a Wholesale/ eComm Operations role with a consumer products company
- Experience working with a logistics provider, warehouse and fulfillment partners
- Strong Excel skills, including vlookups, pivot tables, and reconciling data.
- Experience using AI tools to support analysis, documentation, or problem-solving.
- Strong attention to detail and ability to manage competing priorities.
- Clear communication skills and a collaborative approach to working with internal teams and outside partners.
- Familiarity with Shopify and inventory systems is preferred.
- Experience with ERP systems
- Experience with EDI is required
- Experience with wholesale shipping, retail systems, or operational documentation is a plus.
The ideal candidate is adaptable, highly organized and able to help build scalable systems to support brand growth
