Order Support Associate Manager (Beauty)
Employment Type: Freelance | 6 months, with potential extension
Location: Remote (EST)
Pay: $40/hr
Overview
Join a consumer beauty and personal care organization supporting high-volume wholesale, B2B, and EDI order operations. This role oversees strategic account fulfillment, compliance, and issue resolution across domestic and international partners.
Key Responsibilities
- Manage EDI order processing, acknowledgments, updates, testing, and error resolution.
- Support retail, distributor, e-commerce, and exchange account operations.
- Coordinate order status, routing, ship windows, and delivery requirements with warehouse and logistics partners.
- Resolve order discrepancies, chargebacks, carrier delays, and compliance issues.
- Support inventory allocation, promotions, product launches, returns, and manual orders.
- Prepare order-status reporting and identify process improvement opportunities.
Qualifications
- 2+ years of experience in order management, customer operations, or account coordination.
- Experience with retail, consumer products, beauty, or CPG accounts preferred.
- Working knowledge of EDI, vendor compliance, routing guides, and chargeback processes.
- Experience with Amazon Vender Central, SPS Commerce, and NetSuite preferred.
- Strong Excel, communication, organization, and problem-solving skills.
