Sales Manager
We are seeking a full-time Sales Manager to join a growing fine jewelry brand in Los Angeles. This is an in-person role based in a showroom environment, ideal for a sales professional with strong luxury retail experience and a passion for exceptional client service.
Position Overview
The Sales Manager will play a key role in driving showroom sales, delivering a high-touch customer experience, and supporting business growth through client relationship management, product education, and operational excellence. This person will also help manage customer communications, support after-sales service, and contribute to special events and reporting.
Key Responsibilities
- Provide personalized, one-on-one service to clients during in-person showroom appointments.
- Drive sales through strong relationship building, product knowledge, and exceptional customer service.
- Guide customers through purchasing decisions with thoughtful recommendations and education.
- Meet and exceed individual and company sales goals, CRM goals, and key performance metrics.
- Maintain ongoing communication with clients and collaborate cross-functionally with internal teams.
- Develop deep knowledge of fine jewelry, including metals, diamonds, gemstones, and engagement ring purchasing.
- Provide post-purchase support and follow-up via phone and email to ensure client satisfaction.
- Maintain showroom standards, including merchandising, presentation, cleanliness, and opening/closing procedures.
- Support planning and coordination of pop-up events, including logistics and travel arrangements.
- Respond to inbound customer inquiries related to repairs, resizing, exchanges, and product issues.
- Partner with internal teams to ensure timely handling of service-related requests.
- Assist with monthly sales reporting and analysis.
Qualifications
- Previous jewelry sales experience is required.
- Strong communication skills across in-person, phone, and email interactions.
- Highly organized with strong attention to detail.
- Self-motivated, proactive, and goal-oriented.
- Flexible schedule, including occasional weekends for events and holiday availability as needed.
- Must be based in Los Angeles or open to relocating for an in-person role.
- Strong sense of style and awareness of trends in jewelry or luxury retail.
- Genuine passion for jewelry and client experience.
Compensation & Benefits
- Full-time salaried position
- Health benefits
- 401 (k)
- Significant opportunity for growth within a scaling company
Schedule
Monday through Friday, 10:00 AM to 5:00 PM, with occasional weekend availability for special events.
