Supply Chain & Logistics Coordinator – Beauty
Type: Fulltime
Location: NYC
Salary: $70-75K DOE
Client Overview: Our client is a growing skincare and beauty company specializing in high-quality products and customer-focused solutions.
Role Overview: The Supply Chain & Logistics Coordinator will oversee day-to-day order management and operational support across multiple sales channels. This individual will serve as the main point of contact between the company’s third-party customer service provider, fulfillment warehouse, shipping partners, and internal teams to ensure customer concerns are addressed and orders are processed accurately and efficiently.
Supply Chain & Logistics Coordinator Responsibilities:
- Serve as the primary contact between the outsourced customer service team, warehouse, and internal departments to coordinate the resolution of escalated customer concerns.
- Review and track customer inquiries, ensuring issues are properly documented, assigned, and resolved in a timely manner.
- Maintain detailed records of customer complaints, returns, replacements, and reshipments, identifying recurring issues and opportunities for improvement.
- Prepare monthly reports outlining customer service trends, returns, reshipments, associated costs, and product-related concerns.
- Develop strong product knowledge to help ensure accurate information is shared with the customer service team.
- Identify opportunities to streamline processes, improve communication, and enhance the overall customer experience.
- Oversee daily e-commerce order activity through Shopify, including reviewing orders for potential fraud and coordinating fulfillment with the third-party warehouse.
- Monitor order processing and shipment timelines to ensure fulfillment partners are meeting established service expectations.
- Work with shipping carriers and warehouse contacts to investigate delivery delays, lost packages, damaged shipments, and fulfillment discrepancies.
- Manage shipping disputes and chargebacks by gathering supporting documentation and submitting responses within required deadlines.
- Maintain and update website FAQ content to ensure customers have access to accurate and helpful information.
- Partner with the distribution team on e-commerce initiatives, including promotional packaging, product kits, gift sets, packaging inventory, shipping deadlines, and order forecasting.
- Manage incoming orders from spa and boutique partners, reviewing purchase orders for accuracy and following up on any necessary adjustments.
- Coordinate order confirmations and updates through customer ordering portals.
- Assist with onboarding new accounts and establishing customer profiles.
- Distribute weekly inventory and stock availability updates to internal stakeholders.
- Monitor inventory levels and allocations across various ordering platforms.
- Communicate specific fulfillment requirements to the warehouse, including packing, labeling, shipping, and handling instructions.
- Coordinate shipment scheduling and freight pickups with warehouse teams and customers, ensuring all account-specific shipping requirements are followed.
Supply Chain & Logistics Coordinator Qualifications:
- Previous experience in e-commerce operations, order management, customer operations, or a related administrative role.
- Experience working with Shopify or similar e-commerce platforms.
- Familiarity with third-party logistics providers (3PLs), warehouse operations, and order fulfillment processes.
- Understanding of inventory management, shipping coordination, returns, and order processing.
- Proficiency in Microsoft Excel and experience preparing operational reports and tracking data.
