We’re seeking a Customer Care Representative on a temp-to-hire basis, where your dedication to service excellence will directly impact client satisfaction and operational success. This role is a fantastic opportunity to connect with diverse retail partners, manage order processes from start to finish, and ensure smooth communication between all stakeholders.

As a key player in customer support operations, you’ll be the go-to contact for assigned accounts, making sure orders are accurate, shipments are on time, and any issues are resolved with professionalism and care. Your attention to detail and problem-solving skills will help maintain high fulfillment rates and foster strong relationships with customers and internal teams alike.

Key Responsibilities

• Act as the main contact for assigned retail accounts, ensuring seamless order processing and communication.
• Verify order details for accuracy and correct any discrepancies before entry into the ERP system.
• Prepare and distribute necessary shipping documentation in line with customer requirements.
• Collaborate with warehouse teams to ensure timely shipments and support direct-to-customer deliveries.
• Monitor order status and promptly communicate any issues or delays to customers and internal teams.
• Maintain a high unit fill rate by minimizing shortages and reporting as required.
• Arrange carrier pickups according to established procedures.
• Process invoicing through EDI systems and resolve any billing errors efficiently.
• Handle credit memos, return authorizations, and customer inquiries professionally and empathetically.
• Stay informed about product offerings to provide knowledgeable support.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, ideally supporting retail accounts.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Familiarity with ERP systems and electronic data interchange (EDI) preferred but not required.
• Excellent communication skills and a strong problem-solving mindset.
• Highly organized with keen attention to detail.
• Reliable, proactive, and able to work independently in a freelance capacity.

If you’re ready to bring your customer care expertise into a role that values your contributions and offers the potential to grow, we’d love to hear from you!

What You’ll Do

• Lead the Retail Marketing Vision: Build and own the trade marketing calendar for Ulta Beauty, Mecca and Nordstrom and global retail partners, aligning brand campaigns with retailer priorities.
• Partner for Powerful Launches: Work side-by-side with the Key Account Manager to translate sell-in plans into sell-through success, from in-store visibility to retailer.com presence.
• Create Conversion-Driving Programs: Develop 360° retail programs, integrating merchandising, digital retail media, sampling, and events to maximize shopper engagement.
• Global Retail Storytelling: Adapt and execute Brand Marketing and Chief Creative Officer vision through strategic trade programs to local market / retailers while keeping strong global brand cohesion.
• Oversee Visual Merchandising: In collaboration with Leadership, Brand Marketing and the Key Account Manager, ensure all displays, planograms, and gondolas are impactful, premium, and consistent with brand DNA.
• Measure, Learn, Repeat: Share post-activation analyses with the Key Account Manager and leadership to refine strategies and continuously elevate and scale retail execution.
• Support Field Event Strategy: Partner with Education, Field, and Sales to deliver memorable, on-brand in-store events and experiences that drive traffic and conversion.
• Retailer.com Excellence: Streamline communication between Brand Marketing, Ecomm and Retailer.com teams to ensure consistent messaging, imagery, and promotions across all channels.
• Retailer Presentation Owner: Lead the development and delivery of retailer presentations, owning trade marketing strategy through strong collaboration and input from the Brand Marketing, Design, Social, Key Account Management and leadership.

What You’ll Bring
• Senior-level experience in trade marketing within beauty, luxury, or premium consumer brands is a MUST and MIN of 5 years experience doing this!!
• Exceptional project management skills and a detail-obsessed eye for execution.
• A balance of creative vision and commercial pragmatism.
• Global mindset with experience adapting marketing programs for multiple markets.

What You’ll Do

• Lead & Grow Retail Partnerships: Own the day-to-day relationship with buyers, planners, and cross-functional partners at Ulta Beauty, Mecca, Nordstrom and emerging global retailers.
• Drive Commercial Strategy: Develop and execute annual and seasonal business plans that meet sales, margin, and growth targets
• Launch with Impact (in lockstep with Trade Marketing): Partner with the Trade Marketing Director to ensure launches are strategically sold in, flawlessly executed in-store, and fully supported with retailer.com presence.
• Weekly Sales Reporting: Deliver timely performance reports to leadership and Trade Marketing, identifying growth opportunities and areas for course correction.
• Assortment & Item Set-Up Management: Oversee accurate and timely item onboarding, assortment changes, and set-up processes with each retailer for all brands.
• Visual Merchandising Collaboration: Provide input to Trade Marketing on merchandising strategies, ensuring retail execution aligns with business priorities and shopper behavior.
• Budget Partnership: Work with leadership on annual and seasonal budget creation, ensuring commercial strategies are supported by the right resources.
• Co-Op Budget Management: Manage retailer budgets and Co-op allowances (Ulta) and collaborate with Trade Marketing to invest in high-ROI activities.
• Retailer Presentation Contributor: Serve as a key contributor to retailer presentations by providing commercial insights, sales performance data, and account-specific strategies that support the overall strategy.
• Field Support & Education: Collaborate with field and store teams are educated, motivated, and fully equipped to deliver a premium brand experience.
• Support Global Growth: Partner with leadership to build account strategies for new global markets.

What You’ll Bring
• Min proven experience managing key retail accounts in beauty on sell in AND sell through.- 3 years!!
• Strong financial acumen and comfort with retail math.
• Relationship builder with the confidence to influence at all levels.
• A creative problem-solver who thrives in fast-paced, entrepreneurial environments.
MUST live in SoCal and open to working on site 4 days in OC-non negotiable

We are seeking a highly motivated and detail-oriented Account Executive to support the day-to-day management and growth of our Walmart and TikTok US retail accounts. This role plays a critical part in driving retail sales, executing key account strategies, and ensuring operational excellence across all areas of the business. The ideal candidate has a strong understanding of retail fundamentals, thrives in a fast-paced environment, and possesses a collaborative mindset to work cross-functionally with internal teams and external partners.

What you’ll do:

Sales & Account Management:
• Support the Account Lead in executing retail sales strategies to drive growth and achieve financial objectives across Walmart and TikTok US.
• Analyze POS data, dotcom performance, and promotional event sales to identify opportunities and optimize performance.
• Coordinate and evaluate account-specific promotions, proposals, and co-op agreements to maximize ROI and support budget targets.
• Monitor and report on key performance indicators (KPIs), identifying trends and providing actionable insights to internal stakeholders.

Retail Operations & Execution:
• Assist with item setup processes, ensuring all SKUs are accurately onboarded and maintained across internal and retailer systems.
• Manage online product pages including copy, digital assets, samples, and overall content compliance per retailer guidelines.
• Support promotional execution by maintaining ad calendars, submitting promotional plans, and tracking effectiveness.
• Collaborate with cross-functional teams (Sales, Trade Marketing, Supply Chain, and Creative) to ensure flawless execution of account needs including planograms, display trackers, and in-store or online initiatives.
• Organize and maintain calendars of key launch dates and ensure all assets are ready and routed for timely item launches.
• Assist in the development of sell-in tools such as market meeting decks, presentation packs, and other retailer-facing materials.

Forecasting & Supply Chain Coordination:
• Partner with internal forecasting and supply planning teams to ensure accurate demand planning and inventory alignment for both everyday and promotional business.
• Track and communicate inventory risks, constraints, or shifts in demand to proactively resolve potential issues.

Required

• Currenty an account executive in the beauty industry with Sell In experience working with Walmart.
• Min of 3+ years in this role.