Account Manager
Full-Time | Minneapolis
Our agency client, a brand, digital, and content studio that works with ambitious organizations to create cohesive, design-driven experiences. They blend strategy, storytelling, and execution to help brands launch, grow, and evolve across web, content, and campaigns.
Role Overview
The Account Manager is the central connector between our clients and our internal teams. You’ll own a set of client relationships, shepherding work from discovery through delivery and ongoing optimization. Your focus: ensuring clients feel guided, heard, and confident—while our internal teams have what they need to do their best work.
This role combines relationship management, strategic thinking, and detail-oriented coordination. You’re comfortable leading calls, organizing complex workstreams, and turning client goals into clear plans, timelines, and priorities.
This is a full-time role based in Minneapolis. We operate in a hybrid environment with in-person collaboration as needed.
Core Responsibilities
Client Relationship Management
- Act as the primary day-to-day contact for assigned clients, maintaining strong, proactive relationships.
- Understand client businesses, audiences, and goals to better shape recommendations and roadmaps.
- Set and manage expectations around scope, timing, and process, ensuring alignment at every phase.
- Anticipate client needs and bring forward thoughtful ideas, not just responses to requests.
Account Health & Planning
- Own the overall health of your accounts, including scope adherence, budgets, timelines, and satisfaction.
- Track hours and deliverables against agreements; flag risks early and propose clear options.
- Collaborate with leadership to shape quarterly and annual plans for key accounts.
- Support development of statements of work, change orders, and renewals.
Project & Workflow Coordination
- Maintain visibility into all active and upcoming work across your accounts.
- Translate client objectives into clear internal briefs with goals, audiences, constraints, and success measures.
- Partner with strategy, design, content, and development teams to align on priorities and resourcing.
- Ensure smooth transitions between phases and disciplines (strategy to design, design to dev, launch to ongoing).
Meeting Leadership & Communication
- Plan and lead recurring client meetings, reviews, and check-ins.
- Prepare agendas, supporting decks, and follow-ups that capture decisions, owners, and next steps.
- Guide conversations to keep discussions focused, productive, and tied to outcomes.
- Summarize complex work and recommendations in a way that’s clear, concise, and accessible to non-experts.
Strategy & Performance Support
- Partner with strategists to align brand, web, and content work to measurable business goals.
- Coordinate reporting cycles (monthly, quarterly) and help turn performance data into narratives and action items.
- Help prioritize initiatives based on impact, budget, and timing.
- Stay aware of trends in digital, brand, and content to inform client conversations.
Studio Contribution
- Identify opportunities to extend or deepen client engagements where it genuinely benefits both sides.
- Assist with proposals, decks, and light copy for client communications and presentations.
- Champion organized, transparent ways of working that support both quality and pace.
- Contribute to a collaborative, respectful studio culture that values curiosity and accountability.
Qualifications
- 2–5 years in a client-facing role within a creative, brand, digital, or marketing environment (agency experience preferred).
- Experience managing multiple projects or accounts with cross-functional teams.
- Comfortable with tools like Asana (or similar), Slack, Google Workspace, and presentation software (Keynote/Slides).
- Working knowledge of website and digital projects (CMS platforms, basic terminology, timelines).
- Experience organizing and presenting status updates, timelines, and performance recaps.
Nice to Have
- Familiarity with Shopify, Webflow, WordPress, or Figma.
- Experience on engagements that span branding, web builds, and ongoing content.
- A strong eye for detail when reviewing copy, design, or QA materials.
What You Bring
- A client-first approach grounded in trust, clarity, and follow-through.
- Clear, confident communication—written, verbal, and in group settings.
- High organizational skills; able to manage multiple timelines without losing detail.
- Comfort making recommendations and guiding clients through ambiguity.
- A calm, solutions-oriented mindset in fast-moving or evolving situations.
