Assistant Store Manager
Location: Beverly Hills, CA (On-site) – Full-Time – New Store Opening
The Assistant Store Manager supports the Store Manager in leading a high-performing team in a new, contemporary retail store in Beverly Hills, ensuring an elevated guest experience and strong commercial results. This role combines people leadership, visual merchandising, and floor management with a hands-on approach to client service and daily operations, with a special focus on building and shaping the store culture from day one.
Key Responsibilities
Leadership & Team Management
- Partner with the Store Manager to lead, coach, and motivate the store team to deliver an exceptional client experience in a contemporary fashion environment.
- Act as Manager-on-Duty, setting the tone on the sales floor, driving urgency and focus on service, selling, and standards.
- Support recruiting, onboarding, and ongoing training of sales associates and key holders, with an emphasis on styling, product knowledge, and clienteling.
- Provide regular feedback, recognition, and in-the-moment coaching to build skills and elevate team performance.
Sales & Client Experience
- Drive daily, weekly, and monthly sales performance by leading from the floor, setting clear goals, and tracking results.
- Model a high-touch, service-first approach with every guest: greeting, needs assessment, styling, fitting room support, and thoughtful add-on recommendations.
- Support clienteling initiatives, outreach, and appointments to build loyalty and repeat business.
- Ensure service standards are consistently executed, including response time, wait time, and follow-up with clients.
Visual Merchandising & Brand Presentation
- Execute and maintain brand visual standards for the contemporary space, including windows, mannequins, fixtures, and fitting rooms.
- Partner with the Store Manager and visual partners on floor moves, new collection launches, and seasonal refreshes.
- Ensure the selling floor is on-brand, organized, and inviting, with clear size availability and strong outfitting stories.
- Provide styling guidance to the team so they can translate trend direction and brand DNA into complete looks for clients.
Operations & Loss Prevention
- Support all daily store operations: opening/closing procedures, cash handling, registers, bank deposits, and reporting.
- Oversee receiving, processing, and replenishment of merchandise to ensure product is on the floor quickly and accurately.
- Maintain stockroom organization and support inventory accuracy through cycle counts and physical inventory preparation.
- Ensure adherence to company policies, loss prevention standards, and safety procedures.
People & Culture
- Foster a positive, inclusive work environment aligned with the company’s values and brand ethos.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Help create schedules that balance coverage, productivity, and payroll expectations while considering team needs.
Qualifications
- 1–3 years of retail management or key holder experience, preferably in contemporary fashion, specialty retail, or apparel.
- Proven ability to drive sales and deliver an elevated client experience.
- Strong leadership, communication, and coaching skills with a hands-on, lead-by-example style.
- Experience with visual merchandising and styling within a trend-driven environment.
- Comfortable with basic retail math, KPIs, and using POS and scheduling systems.
- Ability to work a flexible schedule including evenings, weekends, and holidays based on business needs.
- Ability to stand for extended periods and lift up to [X] lbs as needed to handle product and fixtures.
What We Offer
- Competitive base pay and performance-based incentives.
- Opportunity to grow your career in a contemporary fashion brand environment.
- Collaborative, creative culture with a focus on client experience and styling.
To apply, please submit your resume and a brief note highlighting your experience in contemporary or fashion-forward retail, your leadership style, and any experience you have supporting new store openings.
