Content Specialist
Employment Type: Freelance
We are looking for meticulous Content Specialists to support our merchandising and marketing teams by driving vendor communication and digital asset collection. In this role, you will manage ongoing outreach to external partners, collect required content, and ensure all materials are properly stored and routed so downstream teams can execute efficiently.
Key Responsibilities:
- Own day-to-day vendor outreach to obtain product assets and marketing copy, following defined worklists and established workflows.
- Maintain and continuously update accurate vendor contact lists, including new contacts, changes, and corrections.
- Send clear, professional email requests for assets and copy, providing appropriate guidance, deadlines, and follow-up details.
- Use Alteryx and other internal tools to manage and prioritize outreach tasks, track responses, and document progress.
- Perform disciplined follow-up and escalation when responses are delayed, ensuring timelines are met and issues are surfaced promptly.
- Download, organize, and save received files to the correct repositories and folders, following established naming conventions and standards.
- Notify the appropriate Content Specialist or Content Manager once assets are received so production and publishing workflows can proceed without delay.
- Verify that submitted assets meet basic requirements (file types, completeness, obvious quality issues) and flag discrepancies or gaps.
- Collaborate closely with cross-functional partners to clarify asset needs, timelines, and priorities.
- Maintain clear documentation of outreach history, asset status, and any escalations for reporting and audit purposes.
Qualifications:
- Proven experience in a detail-oriented coordination role such as content coordination, marketing operations, merchandising support, or similar.
- Comfort working with vendor partners via email and other digital communication channels in a professional, service-oriented manner.
- Strong organizational skills with the ability to manage multiple requests, deadlines, and follow-ups simultaneously.
- Familiarity with workflow or data tools (experience with Alteryx is a plus, but similar tools are acceptable).
- Proficiency with common file formats and cloud storage or digital asset management practices.
- Excellent written communication skills, including clear, concise, and polite outreach and follow-up messaging.
- High degree of ownership, reliability, and persistence in driving tasks to completion.
- Comfort working independently in a fast-paced environment with evolving priorities.
This freelance position is ideal for individuals who enjoy structured processes, precise execution, and serving as a liaison between internal teams and external partners to ensure the right content arrives on time and in the right place.
