Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment?
We’re seeking a Customer Care Representative on a temp-to-hire basis, where your dedication to service excellence will directly impact client satisfaction and operational success. This role is a fantastic opportunity to connect with diverse retail partners, manage order processes from start to finish, and ensure smooth communication between all stakeholders.
As a key player in customer support operations, you’ll be the go-to contact for assigned accounts, making sure orders are accurate, shipments are on time, and any issues are resolved with professionalism and care. Your attention to detail and problem-solving skills will help maintain high fulfillment rates and foster strong relationships with customers and internal teams alike.
Key Responsibilities
- Act as the main contact for assigned retail accounts, ensuring seamless order processing and communication.
- Verify order details for accuracy and correct any discrepancies before entry into the ERP system.
- Prepare and distribute necessary shipping documentation in line with customer requirements.
- Collaborate with warehouse teams to ensure timely shipments and support direct-to-customer deliveries.
- Monitor order status and promptly communicate any issues or delays to customers and internal teams.
- Maintain a high unit fill rate by minimizing shortages and reporting as required.
- Arrange carrier pickups according to established procedures.
- Process invoicing through EDI systems and resolve any billing errors efficiently.
- Handle credit memos, return authorizations, and customer inquiries professionally and empathetically.
- Stay informed about product offerings to provide knowledgeable support.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience, ideally supporting retail accounts.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook).
- Familiarity with ERP systems and electronic data interchange (EDI) preferred but not required.
- Excellent communication skills and a strong problem-solving mindset.
- Highly organized with keen attention to detail.
- Reliable, proactive, and able to work independently in a freelance capacity.
If you’re ready to bring your customer care expertise into a role that values your contributions and offers the potential to grow, we’d love to hear from you!
