Customer Service Representative

Customer Service Representative (Women’s Apparel Brand)

We’re seeking a proactive and customer-focused Customer Service Representative to support a growing women’s apparel brand. The ideal candidate has a passion for fashion, excellent communication skills, and experience managing customer inquiries across multiple platforms. This role plays a key part in ensuring every customer enjoys a seamless and positive brand experience.

Key Responsibilities

• Respond promptly to customer inquiries via email, social media (Instagram DMs), and ticketing platforms.

• Manage orders, returns, and exchanges through Shopify and AfterShip.

• Track and resolve shipping or fulfillment issues in coordination with the warehouse team.

• Maintain accurate customer records and communication logs in HappyFox.

• Engage with the online community and assist customers via Instagram DMs in a brand-appropriate tone.

• Collaborate cross-functionally with marketing, operations, and e-commerce teams to ensure customer satisfaction.

• Identify recurring issues or feedback trends and share insights with the leadership team to improve processes.

Qualifications

• 1–2 years of experience in customer service, preferably within apparel, retail, or e-commerce.

• Proficient in Shopify, Instagram, HappyFox, and AfterShip (or similar tools).

• Strong written and verbal communication skills with a customer-first mindset.

• Detail-oriented and highly organized, with the ability to manage multiple requests at once.

• Positive, professional, and proactive attitude with a genuine passion for helping customers.

Location: Northridge, CA (Onsite, Monday–Friday, 8:00 AM–5:00 PM)

Schedule: Full-time, 40 hours per week

Duration: Contract through January/February 2026

Pay Rate: $21/per hour