Ecommerce Customer Service Representative

We are seeking an experienced Customer Service Representative to join a fast-paced fashion e-commerce team on a temporary basis. This role will support the customer experience function during a maternity leave. The ideal candidate will have a strong background in women’s fashion, ready-to-wear, e-commerce, or athleisure, and will thrive in a dynamic, customer-centric environment.

Key Responsibilities:

• Respond to customer inquiries via email, phone, chat, and social media with professionalism and empathy

• Assist customers with order processing, returns, and exchanges

• Provide detailed product information and recommendations

• Accurately document all interactions and feedback in CRM system (Gorgias or similar)

• Collaborate with internal departments to resolve order or shipping issues

• Ensure all customer interactions reflect the tone and values of the brand

• Proactively communicate with warehouse and internal teams to ensure timely resolutions

• Maintain high attention to detail and ensure accuracy in all communications and transactions

Qualifications:

• Minimum 2 years of customer service experience, preferably in fashion or e-commerce

• Experience with luxury or premium customer service is highly preferred

• Strong written and verbal communication skills

• Proficiency in CRM platforms such as Gorgias, Zendesk, Loop or similar is a must have

• Ability to work independently while maintaining a collaborative mindset

• Comfortable working in a fast-paced, high-volume environment

• Must be available to work onsite in Los Angeles, CA

Physical Requirements:

• Frequent use of computer, mouse, and keyboard

• Primarily a seated office role with occasional standing, bending, and stooping

Location: Los Angeles, CA 90010 (Onsite)

Schedule: Monday – Friday, 9:00 AM – 6:00 PM

Duration: 3 months temp – with potential to convert full-time

Pay Rate: $21/per hour