Jewelry Sales Associate – San Diego, CA
Full-Time | Onsite Showroom Role | Compensation: $22/hour
About the Role
As a Jewelry Sales Associate, you will provide an exceptional experience for every customer. You will guide customers through the full life cycle of the sale via in-person and virtual appointments, phone, and live chat. You will assist customers in finding their best jewelry match from a luxury product line while meeting and exceeding sales targets in a fast-paced environment. This team creates personalized experiences while sharing some of the happiest moments of customers’ lives.
The ideal candidate can work a full-time schedule that includes weekend days. This role is fully in-person at the San Diego, CA showroom location. The targeted budget for this position is $22/hour and may be adjusted at any time at the discretion of the company.
What You’ll Do
- Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
- Manage a high volume of incoming sales leads via email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience reflective of the high-quality product.
- Proactively greet, check in, and assist customers throughout the purchasing process, creating a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, partnering with leadership to continuously improve the customer experience and your sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and to ensure product security.
- Open and/or close the showroom and waiting area as part of daily operations.
- Use the company’s ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
- A passion for the customer. You go above and beyond to provide the best possible experience to each person who walks through the door.
- A drive to exceed goals. You enjoy a challenge and describe yourself as an “over-achiever” with a focus on surpassing sales targets.
- Strong attention to detail. You understand that, for a customer’s biggest moments, the little things matter most. You bring a passion for process and a keen eye for detail in a fast-moving environment.
- Excellent communication skills. Whether interacting with customers or teammates in person, via email, or by chat, you are clear, concise, and professional.
- A collaborative mindset. You are a team player who believes in working together to transform the jewelry industry.
What We Offer
The company is passionate about the employee experience and offers strong training and development, competitive compensation, and a robust benefits package, including:
- Career Growth: Regular 1:1s with your manager, multiple training opportunities, and an annual 360 review process focused on creating clear pathways for growth.
- Set Schedule: Consistent weekly hours with two consecutive days off.
- Mission-Minded Team: A diverse, values-driven team dedicated to a more transparent, sustainable, compassionate, and inclusive jewelry industry.
- Lifestyle Spending Account: Company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more.
- Continued Education: Company-sponsored learning in leadership, professional skills, and diversity & inclusion, plus access to tuition reimbursement for role-specific trainings.
- Employee Discounts: Generous discounts on jewelry products.
- Sales Incentive Programs: Quarterly bonuses for achieving sales targets, additional bonuses for exceeding goals, and monthly bonuses for top sales representatives.
- Mental Wellness Perks: Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program.
- Giving Back & Volunteering: Opportunities to support local initiatives and volunteer as a team.
- Medical, Dental, and Vision: Multiple plan options, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Coverage begins on the first day of your second month.
- 401 (k) Match: A generous company match to help you save for the future.
- Paid Time Off: Accrual of approximately three weeks of PTO in your first year.
- Parental Leave: Paid parental leave to support bonding and care for new additions to your family.
- Disability and Life Insurance: 100% employer-paid coverage.
- Pre-Tax Commuter Benefits.
How to Apply & What to Expect
If you are interested in growing with this organization, please submit your resume and a cover letter describing why you are excited about the mission and this team. Please include a sentence about your favorite diamond shape.
You will receive an email confirming receipt of your application and can expect an update within one week. If selected for further consideration, the process will typically include:
- A phone conversation with the recruiting team.
- An online exercise exploring the website and common customer inquiries.
- A video interview with a hiring leader.
Commitment to Inclusion & Equal Opportunity
The organization is committed to cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry and workplace. The team celebrates diverse perspectives and aims to maintain a work environment and hiring process free from harassment or discrimination on any basis protected by applicable federal, state, or local laws.
The company complies with all Equal Employment Opportunity laws and all other applicable employment regulations. If you need assistance or a reasonable accommodation during the application or interview process, you may contact the team for support.
