Loss Prevention Project Specialist
This freelance role coordinates asset protection and loss prevention initiatives across a multi-location retail environment. The specialist manages projects and service workflows, supports store lifecycle activities, and partners with cross-functional teams and vendors to protect company assets.
Primary Responsibilities
Services, Systems & Equipment
- Manage the full lifecycle of service requests, from initiation through closure, for installations, maintenance, and repairs.
- Monitor open and aging work orders, identify delays, and drive timely resolution with vendors and internal partners.
- Use designated platforms and portals to maintain accurate records of system status, configurations, and user access.
- Maintain documentation of physical security setups and ensure alignment with standards and guidelines.
- Prepare and distribute reports on services, equipment performance, and service-level compliance.
Store Projects (Openings, Closures & Remodels)
- Maintain project trackers and shared sites for openings, remodels, relocations, and closures.
- Coordinate distribution of planning documents, schedules, and specifications to project and field teams.
- Assist with basic functional checks of systems for new or remodeled locations.
- Review and route security-related plans (e.g., video, alarms, keying) for approval as assigned.
- Track hardware and assets during closings or relocations, ensuring proper removal or transfer.
- Coordinate system deactivations, service cancellations, and termination of maintenance agreements for closing locations.
Operational Support & Process Improvement
- Collect and consolidate performance metrics and statistics on a regular and ad hoc basis.
- Support configuration and administration of tools and software platforms.
- Build effective working relationships with internal stakeholders and external service providers.
- Assist with onboarding and process training for team members.
- Identify opportunities to streamline processes, reduce manual effort, and improve data quality; help implement improvements.
- Coordinate scheduling, documentation, and follow-up for guard services or special security requests.
- Support additional projects and operational tasks as needed.
Qualifications & Skills
- Clear, professional communication with both technical and non-technical stakeholders.
- Strong analytical skills with experience interpreting data and supporting data-driven decisions.
- Excellent organization and attention to detail; able to manage multiple concurrent priorities.
- Proficiency with Microsoft Office, including strong Excel skills (formulas, lookups, basic reporting).
- Experience with ticketing/work order systems or software/system administration environments preferred.
- Familiarity with tools such as Salesforce, JIRA, ServiceChannel, or similar platforms is a plus.
- Background in loss prevention, retail operations, facilities, or project coordination is beneficial.
This freelance position suits someone who enjoys managing multiple workstreams, working with data and systems, and collaborating across teams to support a structured loss prevention program.
