Job description
Under the leadership and guidance of Management, the Sales Associate is responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives.
Responsibilities:
· Exceeding and maintaining sales goals set by management team
· Provide excellent customer service and maintaining strong client relationships
· Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file
· Follow up on all client issues such as shipment orders and consignment
· Check emails and send out client agreement forms
· Demonstrate knowledge of product and utilizes this knowledge to build sales
· Expert in product information & understanding the features and benefits of our brand
· Working with fellow associates as a team in order to complete tasks and achieve goals
· Maintaining an organized inventory and assisting manager with daily boutique operations
· Ability to handle large sums of money, deposits and all cash desk operations
· Outreach to clients events such as sale, fashions night out and special in store events
· Deliver a pleasant customer experience with each customer interaction
Skills and Requirements:
· Bachelor’s degree required
· 6 + years of experience in Sales or similar role
· Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility
· Ideal candidate has work experience in medium sized multinational company or luxury business.
· Additional language fluency is a plus
· Adheres to company policy and confidentiality
· Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
· Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity.
· Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
· Driven to learn and grow
· Grasps new concepts quickly, prioritizes efficiently and is organized
· Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills
· Strong follow up, follow through and attention to detail to ensure deadlines are met
· Strong knowledge of computer systems/programs
· Attention to detail accompanied by a strong understanding of the importance to protect the Christian Louboutin business strategies and plans
· Proven leader; consistently a top seller with a desire to grow
· Ability to communicate (both written and oral) effectively with clients, coworkers and management; follows professional presentation
· Ability to handle large sums of money, deposits and all cash desk operations
· Ability to work a flexible schedule that meets the needs of the business; could include overnight, evening, weekend, holiday and call in shifts
· Employee must be comfortable with physical elements of the job, including (but not limited to) carrying boxes, standing (ability to stay on feet), and using a step ladder. All extremities of the body related to these requirements must be usable. Certainly the time frame and weight may vary, but those who are applicable for this job should be comfortable with 10 pounds and increments standing for 2 hours at a time.