Job Title: Luxury Sales Associate
Location: Palo Alto, CA
Our Luxury Sales Associates provide an exceptional experience for every customer. As a Luxury Sales Associate, you will guide the customer through the life of the sale through engaging sales platforms: in-person and virtual appointments, phones, or live-chat! Team members assist customers in finding their best jewelry match from a luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives.
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in the Palo Alto, CA showroom location.
The targeted budget for this position is $25/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What You’ll Do:
- Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
- Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of high-quality products.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage your tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have:
- A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door.
- A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
- A keen eye for detail in a fast-moving work environment.
- Excellent communication skills—clear and concise whether interacting with customers or teammates in person, via email, or by chat.
- A collaborative mindset—believing that transforming the jewelry industry requires teamwork!
What We Offer:
- Career growth opportunities with regular one-on-ones with your manager, training opportunities, and annual review processes.
- Diverse, mission-minded team focused on transparency, sustainability, compassion, and inclusion.
- Sales incentive programs including quarterly bonuses for achieving sales targets plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
- Company-sponsored learning in leadership, professional skills, diversity & inclusion; tuition reimbursement for role-specific trainings.
- Generous employee discounts on jewelry products.
- Wellness benefits including exclusive discounts on gym memberships and access to an Employee Assistance Program for counseling support.
- Giving back and volunteer opportunities supporting local initiatives as well as company programs.
- Medical, dental, and vision insurance beginning on the first day of your second month of employment.
- 401k match program for future savings support.
- PTO accrual of three weeks in your first year so you can recharge and relax.
- 100% employer-paid disability and life insurance coverage.
- Pre-tax commuter benefits available.
How to Apply & What to Expect:
If selected for an interview, the process includes a phone call with the recruiting team, an online exercise exploring the website and common customer inquiries, followed by a video interview with one of our leaders!
Diversity & Inclusion:
This organization recognizes the value of diversity and inclusion as we work together to reinvent fine jewelry in a thoughtful and modern way. We celebrate each other—our successes, lessons along the way, and unique perspectives each individual brings. Our intent is to maintain a work environment free of harassment or discrimination based on sex, race, religion, color, national origin, physical or mental disability or any other status protected by Federal or State laws.
