Marketing Operations Program Specialist

Location: Cupertino, CA or Culver City, C- hybrid schedule
Duration: 6 month contract- 40 hours/weekly
Pay Rate: $64.00-$71.00/hour

Role Overview:
The Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for the company’s media products and services. The team focuses on the timely delivery, strategy, and execution of in-app messaging sent to millions of users across multiple services.

The ideal candidate brings a wealth of knowledge and experience in CRM issue/crisis analysis for marketing operations and execution. You have experience in online services (SAAS) and are comfortable with subscription-based services at scale. Your primary focus will be on analyzing business processes and CRM platform needs by identifying areas for improvement and optimization.

Responsibilities:
• Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable insights.
• Develop and implement data analysis strategies, methodologies, and best practices to align with organizational goals.
• Have the ability to direct large cross-functional teams to drive system-scale process and platform improvement (having AI/ML experience is a plus).
• Deliver weekly and monthly reports. Translate data insights into clear, concise, and actionable reports for stakeholders, influencing business strategy and decision making.
• Create technical documentation to capture incident/issue symptom, root cause, business impact, and resolution.

Key Qualifications:
• At least 3-5 years in analytics or related roles.
• BA/BS or advanced degree in Analytics, Marketing, or Engineering.
• Deep technical knowledge with marketing CRM system such as Salesforce or others.
• Excellent problem solving and interpersonal skills. Owning analytic program strategy, end to end delivery, and communicating results to senior leadership.
• Experience with creating clear and concise reports, presentations, and visualizations to communicate findings and recommendations.
• Experience gathering data from various sources, cleaning and organizing it, and applying analytical techniques to identify technical issue trends, patterns, and anomalies.
• Proficiency in relevant software and tools for data analysis and reporting.
• Track record of changing the status-quo with data and excelling in ambiguous and constant changing environments. Have a curious mind and eager to learn.
• Phenomenal cross-group collaborator, self-starter and big-picture problem solver.