Retail Loss Prevention Manager

As the Retail Loss Prevention Manager, you will be responsible for protecting the brand’s people, products, and profits across our boutiques and retail operations. You will develop and lead strategies to reduce SHRINK, mitigate theft and fraud, and foster a culture of security awareness throughout the region. This role is critical in supporting both operational excellence and elevated client experience across all retail locations.

Key Responsibilities:

Loss Prevention Strategy & Execution
• Provide guidance and support during critical incidents including robberies, workplace violence, and emergencies. Ensure appropriate documentation and follow-up actions are completed.
• Manage and investigate incidents of internal and external theft, fraud, and operational loss. Use data to identify trends, provide root cause analysis, and implement preventative measures in partnership with store and field leadership.
• Conduct regular audits, inspections, and risk assessments to ensure retail teams adhere to company policies, inventory controls, and safety standards. Provide coaching and action plans to improve compliance and reduce vulnerability.
• Monitor local laws and regulations across the U.S. and Canada. Ensure stores have the appropriate training, systems, and procedures in place to remain compliant and secure.
• Maintain and analyze shrink and incident reports, identifying key risks and opportunities for improvement. Present findings and recommendations to senior leadership.
• Oversee effective loss prevention strategies aligned with the brand policies and procedures. Ensure programs are tailored to the unique needs of our North American retail landscape.

Training & Partnership
• Partner with Retail Operations to deliver engaging training sessions that promote loss prevention awareness, proper procedures, and a culture of accountability and vigilance across all store teams.
• Maintain strong relationships with mall security teams, law enforcement agencies, and industry peers to share intelligence and support investigations when needed.
• Collaborate with Store Managers, Regional Directors, Visual Merchandising, Inventory Control, HR, and other cross-functional teams to align loss prevention practices with brand goals and operational needs.

You’ll Need to Have:
• 5-7 years of experience in Retail Loss Prevention, preferably within the luxury or fashion sector, focus on interview and interrogation techniques with full knowledge of all applicable laws
• Strong knowledge of investigative techniques, physical security, and retail operations (security equipment and tactics)
• Excellent analytical and communication skills
• Proven ability to influence, coach, and lead through others
• Willingness to travel regularly within North America
• Bachelor’s degree preferred or equivalent experience

Additional Details:
Start: ASAP
Duration: Ongoing, no end date
1-2 days WFH, 3-4 days in office
Office location: Midtown Manhattan
Pay: $40-50/hr (depending on experience)