We are seeking a highly organized, execution-focused Sales Support Specialist to strengthen our sales execution infrastructure and support continued growth across professional, retail, distributor, and direct-to-consumer channels.
This role reports directly to sales leadership and plays a critical part in improving pipeline hygiene, order cadence tracking, distributor coordination, onboarding execution, and overall sales administration. It is a foundational hire intended to build the operational backbone of the sales organization and enable future team expansion.
Key Responsibilities
Sales Execution & Pipeline Support
- Maintain accurate and organized sales pipeline tracking across multiple channels.
- Improve pipeline visibility and ensure timely follow-up on active accounts and opportunities.
- Support overall sales coordination and execution to ensure smooth operations.
- Track customer activity and monitor deal progress, keeping leadership informed of key movements.
Order Management & Account Coordination
- Track order cadence, reorder cycles, and account activity across assigned territories and channels.
- Coordinate order follow-ups with distributors, retailers, and partners.
- Help prevent delays, errors, or missed opportunities through proactive tracking and communication.
- Ensure operational continuity from order placement through fulfillment.
Distributor & Account Support
- Serve as a coordination point for distributor and key account communication.
- Manage day-to-day distributor communications related to orders, cadences, and follow-ups.
- Support relationship continuity through organized account management and documentation.
- Assist with managing reorder cadence and tracking distributor performance metrics where applicable.
Onboarding & Sales Administration
- Coordinate onboarding materials, pricing sheets, and account setup documentation for new customers.
- Support preparation of sales materials including presentations, one-pagers, tracking sheets, and account documentation.
- Assist with reporting, documentation, and internal sales operations workflows.
- Ensure all onboarding and administrative tasks are completed accurately and on time.
Reporting & Operational Improvements
- Maintain and improve tracking tools, Excel reports, and operational workflows.
- Identify opportunities to improve efficiency, tracking accuracy, and execution processes.
- Help build scalable sales infrastructure to support future growth.
- Provide regular, structured updates to sales leadership on key metrics and action items.
Meeting & Communication Support
- Take structured meeting notes and distribute clear recaps.
- Track action items, owners, and deadlines, and ensure follow-through.
- Support sales leadership with ad hoc administrative and coordination needs.
Required Qualifications
- 3–5+ years of experience in sales support, sales coordination, account administration, or similar operational sales role.
- Proven experience supporting multiple accounts across different channels (e.g., distributor, retail, DTC, online).
- Strong Excel and reporting skills, including comfort working with tracking sheets and basic reporting.
- Demonstrated ability to own tasks end-to-end and follow through to completion.
- Clear examples of improving order tracking, pipeline visibility, or sales execution processes.
- Exceptional organization skills and strong attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and proactively in a remote, fast-moving environment.
Preferred Experience
Highly desirable, but not required:
- Experience in beauty, grooming, consumer packaged goods (CPG), or professional distribution environments.
- Distributor coordination and reorder cadence management.
- Supporting multi-channel sales environments (retail, distributor, DTC, or major e-commerce marketplaces).
- Building or improving sales tracking tools or reporting systems.
- Coordinating onboarding documentation, pricing sheets, and sales materials.
- Demonstrated impact improving operational efficiency and reducing execution errors or delays.
Tools & Work Environment
- Fully remote role (U.S.-based).
- Standard business hours aligned with U.S. time zones (Central Time preferred, but flexible).
- Regular use of tools such as Excel, email, Slack or similar messaging platforms, presentation software (e.g., PowerPoint), and internal tracking tools/CRMs.
Who Will Succeed in This Role
- Highly organized, detail-oriented professionals who enjoy structure and process.
- Self-starters who are comfortable working autonomously and taking ownership.
- Strong communicators who can confidently support executive-level leaders.
- Individuals with strong follow-through discipline who reliably close loops and hit deadlines.
Why This Role Matters
This position is the first step in building the next phase of the sales organization. By strengthening operational execution and infrastructure, the Sales Support Specialist will directly enable continued growth across multiple channels and prepare the company for future sales leadership and headcount expansion. This is a high-ownership opportunity to build foundational systems, work closely with leadership, and make a visible impact on a growing brand.
Compensation range: $50,000–$60,000 annually
Location: Remote (U.S.-based)
Schedule: Must be open to work Monday – Friday 9am – 6pm CST
Employment Type: Full-Time
