A Los Angeles–based luxury accessories retailer is seeking an experienced Store Manager to oversee its Brentwood Country Mart location. This role blends high-touch client service, elevated product presentation, and hands-on team leadership in a boutique environment where every detail matters.
Who You Are
- Naturally polished, with a warm, confident presence
- Genuinely excited about luxury accessories and creating beautiful experiences
- Seasoned in upscale or luxury retail, with a strong instinct for selling and clienteling
- The person who steps in, solves problems, and goes the extra mile without being asked
- Highly organized, meticulous, and visually driven
- Energized by collaboration and building a cohesive, high-performing team
- Skilled at forming authentic, long-term relationships with customers and colleagues
What You’ll Do
- Own day-to-day store operations, ensuring a seamless and efficient environment
- Recruit, develop, coach, and motivate a team of sales associates
- Serve as the primary connection between the store and the brand’s central team
- Create and manage staffing plans and schedules to support sales and service needs
- Cultivate a loyal client base through personalized, relationship-driven service
- Monitor performance and deliver regular sales and KPI reporting
- Shape an in-store atmosphere that feels elevated, generous, and memorable
- Offer tailored product guidance and gifting recommendations to clients
- Model and reinforce brand standards, policies, and expectations every day
- Oversee visual merchandising, ensuring the store always looks impeccably presented
- Actively represent the brand within the Brentwood and greater Westside community
Qualifications
- At least 3 years of experience in luxury retail or a closely related setting
- Proven background leading teams and building an inclusive, engaged culture
- Familiarity or involvement with the Brentwood / Santa Monica community is highly valued
- Track record of delivering exceptional customer service and personalized experiences
- Strong verbal and written communication skills, including polished phone and email etiquette
- Comfortable using Microsoft Office, particularly Excel and Word, for reporting and planning
- Demonstrated success in achieving and surpassing individual and store-wide sales targets
- Ability to manage multiple priorities calmly and efficiently in a dynamic environment
