Seasonal Host/Client Care Assistant – Madison Ave
Employment Type: Freelance | Pay: $25/hour
Job Summary
The Seasonal Host / Client Care Assistant plays a key role in creating an exceptional in-store experience during the holiday season. As a first and final point of contact for guests, this person creates a warm, welcoming environment while supporting client care, aftercare coordination, and front-of-house operations.
This position combines hospitality, customer service, and operational support in a high-volume retail setting. The ideal candidate is polished, organized, approachable, and committed to ensuring every client feels acknowledged and supported throughout their visit.
Key Responsibilities
Client Experience & Hosting
- Welcome clients upon arrival and thank them warmly as they leave.
- Create an elevated, organized, and inviting in-store experience.
- Offer hospitality support, including beverages, store directions, and shopping assistance.
- Manage client traffic and help maintain a smooth flow throughout the store.
- Answer client questions regarding products, promotions, services, and store policies.
- Maintain a positive, professional, and approachable presence at all times.
- Share relevant information about products, services, and in-store events.
Client Care & Aftercare Support
- Support repair and aftercare requests from initial intake through client follow-up.
- Receive and inspect incoming products and confirm supporting documentation is complete.
- Document repair needs accurately and process repair orders, shipping labels, and related materials.
- Track items through the repair lifecycle and coordinate communication with clients and internal teams.
- Provide updates regarding repair status, estimates, completion timelines, and shipping details.
- Assist with replacements, upgrades, and items determined to be beyond economical repair, as directed.
- Maintain an organized repair inventory, supplies, and related records.
Store Operations & Administrative Support
- Support front-of-house functions and team operations during peak business periods.
- Assist with restocking, display organization, light merchandising, and sales-floor upkeep.
- Maintain a clean, welcoming entryway and store environment.
- Process client-care documentation accurately within company systems.
- Maintain complete records of client interactions, repair history, and follow-up actions.
- Assist with reporting, KPI tracking, and general administrative tasks as needed.
- Follow all applicable company policies, procedures, and service standards.
Loss Prevention & Store Awareness
- Remain attentive to store activity and promptly communicate suspicious behavior or incidents to management.
- Help maintain a safe, secure, and organized environment for clients and team members.
Qualifications
- Previous retail, hospitality, customer service, or client-care experience preferred.
- Strong communication and interpersonal skills.
- Friendly, polished, and client-focused demeanor.
- Excellent attention to detail and organizational skills.
- Ability to multitask and perform effectively in a fast-paced environment.
- Comfort using POS systems and other business technology; retail or service-platform experience is a plus.
- Ability to stand for extended periods and lift moderate weight as needed.
- Flexible availability, including evenings, weekends, and holidays.
