Customer Service Representative
Join a growing e-commerce business known for delivering a polished, personal customer experience. This is an exciting opportunity for a service-minded professional who enjoys connecting with customers, solving problems, and creating exceptional outcomes.
As a Customer Service Representative, you will be part of a collaborative team supporting customers across email, chat, and phone. You will help customers with orders, shipping, returns, exchanges, and product questions while providing the elevated, concierge-level service that builds long-term loyalty.
What You Will Do
- Deliver thoughtful, high-touch customer support through email, chat, and phone.
- Assist customers with orders, products, shipping, returns, exchanges, refunds, and account needs.
- Recommend exchanges and alternative solutions that create a positive customer experience.
- Manage customer interactions accurately using Shopify, Gorgias, Apparel Magic, and related tools.
- Partner with internal teams to resolve order, inventory, fulfillment, and product concerns.
- Maintain a polished, empathetic, solutions-focused communication style.
- Help uphold a premium service standard for a discerning customer base.
What You Bring
- 3+ years of customer service experience in a consumer-facing environment.
- Background in fashion, luxury retail, premium consumer goods, or a comparable brand environment.
- Experience with Shopify and customer service platforms such as Gorgias.
- Experience with Apparel Magic or a similar e-commerce or retail ERP system.
- Confidence managing customer requests across email, chat, and phone.
- Strong written and verbal communication skills.
- Excellent judgment, organization, and attention to detail.
- Ability to work onsite five days per week in Los Angeles.
5 Days Onsite in Orange County
Job Summary
We’re seeking an Apparel Graphic Designer to support the creation of graphics for licensed properties within our Men’s Tee Division. This role focuses on developing compelling, brand-right designs that align with licensing guidelines while appealing to specialty and niche marketplaces.
The ideal candidate understands how to translate established IP into fresh, sellable graphics and is excited about designing with both creativity and commercial performance in mind.
You’ll work closely with the creative, sales, and development teams to produce artwork that meets licensor standards and resonates with targeted audiences across retail and direct-to-consumer channels.
This role is ideal for someone with strong design fundamentals, a passion for fashion and streetwear, and an eagerness to grow in a fast-paced environment.
Responsibilities
- Create original, production-ready graphic designs for men’s t-shirts on a weekly schedule
- Develop artwork under the direction of the Senior Designer and Creative Director
- Translate licensed IP into compelling, trend-forward apparel graphics
- Collaborate closely with the creative team to ensure consistency in style, branding, and seasonal direction
- Adapt artwork based on feedback from creative leadership and production requirements
- Stay current with streetwear, fashion, typography, and graphic trends relevant to men’s apparel
- Maintain organized file systems for all design assets and revisions
- Support development of seasonal collections, drops, and special projects as needed
- Ensure all designs meet production feasibility standards for screen printing techniques
- Perform additional duties as assigned to support business operations
Qualifications
- 2–5+ years of experience in graphic design (apparel or screen print industry preferred)
- Strong portfolio showcasing t-shirt graphics, typography, illustration, and layout work
- Proficiency in Adobe Creative Suite (Illustrator and Photoshop required)
- Solid understanding of screen printing processes, limitations, and production setup
- Ability to work under tight deadlines and manage weekly output expectations
- Strong attention to detail and ability to take creative direction
- Understanding of streetwear, men’s fashion, and current design trends
We are looking for a Raw Materials Specialist with luxury fashion experience to work fully onsite in New York City.
Key Responsibilities:
- Lead raw material sourcing and development across footwear and accessories.
- Partner with Design, Product Development, Merchandising, and Production teams.
- Research innovative materials, finishes, fabrication techniques, and construction methods.
- Manage relationships with global vendors and overseas suppliers.
- Negotiate pricing, MOQs, lead times, and supplier terms.
- Support material costing strategies and sourcing efficiencies.
- Coordinate raw material purchasing and production readiness.
- Track development calendars, material approvals, and delivery timelines.
- Maintain quality standards, material testing, and compliance requirements.
- Update material specifications, pricing, vendor information, and development records.
- Maintain accurate documentation in PLM and internal systems.
- Identify sourcing challenges and proactively resolve issues.
- Monitor market trends and new sourcing opportunities.
- Provide guidance and support to junior team members as needed.
Qualifications:
- 5+ years of experience in raw materials development, sourcing, or procurement.
- Luxury fashion experience strongly preferred.
- Experience managing global suppliers and overseas sourcing partners.
- Strong understanding of costing, MOQs, lead times, and manufacturing processes.
- Proven experience negotiating with vendors and suppliers.
- Experience supporting raw material purchasing and production timelines.
- Excellent organizational skills and exceptional attention to detail.
- Proactive problem-solver with strong follow-through.
- Ability to work independently with minimal supervision.
- Comfortable managing multiple deadlines in a fast-paced environment.
- Prior leadership or team management experience is a plus.
- Must be comfortable working fully onsite in New York City.
Required Technical Skills:
- Raw Material Sourcing and Development
- Leather, Trims, and Hardware Development
- Global Vendor and Supplier Management
- Material Costing and Negotiations
- MOQ and Lead Time Management
- Bulk Material Purchasing
- Material Testing and Quality Standards
- Production Calendar Management
- Microsoft Excel
- PLM Systems
- Material Tracking and Documentation
- RLM experience is a plus.
Location: Manhattan
*Menswear experience required*
Our client is seeking an accomplished apparel design leader to guide the creative direction and seasonal development of knitwear while remaining deeply involved in the design of casual bottoms, denim, and outerwear. This is a high-impact opportunity for a commercially minded creative who can set a compelling product vision, lead teams, and bring collections from early concept through final execution.
What You’ll Do
- Shape seasonal product strategy and creative direction across knitwear and select sportswear categories.
- Lead the development of knit and sweater assortments, including color, yarn, gauge, silhouette, fabrication, construction, and finishing details.
- Personally drive the design of bottoms, denim, and outerwear from concept through sample approval.
- Translate market intelligence, consumer insights, and business priorities into relevant, well-balanced product assortments.
- Guide concept reviews, line presentations, fit sessions, quality reviews, and final approvals across the seasonal calendar.
- Partner with merchandising, planning, sourcing, production, technical design, quality, and vendors to deliver on-brand product within timing, cost, and margin expectations.
- Assess design feasibility, resolve product-development issues, and provide clear direction on samples, materials, fit, and construction.
- Use emerging design technology—including AI-enabled ideation, forecasting, visualization, and virtual sampling—to enhance the creative process.
- Mentor and develop team members, setting clear priorities, expectations, and standards for execution.
- Maintain visibility into critical-path milestones, risks, and open decisions across multiple categories and timelines.
What You’ll Bring
- Substantial experience in apparel design or product development, with strong knitwear and sweater expertise.
- Hands-on design experience in bottoms, denim, outerwear, or related product categories.
- A strong command of apparel construction, fit, materials, wash techniques, costing, quality, and production processes.
- Experience leading a category or team while managing detailed design responsibilities across several product areas.
- The ability to balance creative ambition with commercial needs, calendar deadlines, product quality, and operational realities.
- Excellent communication, organization, presentation, decision-making, and cross-functional partnership skills.
- A degree in fashion design, product development, textiles, merchandising, or a related discipline is preferred.
- Flexibility to travel for vendor meetings, market research, and product-development activity as needed.
What Success Looks Like
- Distinctive, commercially relevant knitwear and sportswear collections that align with brand and customer expectations.
- Clear decisions, strong product quality, and reliable delivery against seasonal development milestones.
- Highly effective collaboration across creative, merchandising, planning, sourcing, production, and vendor partners.
- A capable, engaged design team with clear ownership and a shared commitment to product excellence.
We’re currently seeking two Technical Designers to join our Preproduction team. This is an exciting opportunity to support a growing product range across RTW, athleisure, activewear, bras, intimates, private label, brand, and wholesale categories.
What You’ll Be Doing:
- Create, update, and maintain complete, production-ready technical packages.
- Develop measurement specifications, construction details, technical sketches, and bill-of-material information.
- Lead fit sessions using live models and dress forms.
- Evaluate prototypes, fit samples, PP samples, and TOP samples for fit, construction, workmanship, and consistency.
- Prepare clear fit comments supported by photos, diagrams, and revised specifications.
- Track samples, comments, and approvals from initial development through production.
- Review garment measurements, patterns, and construction methods; recommend corrections as needed.
- Identify fit, construction, and production issues early and help drive timely solutions.
- Maintain approved measurements, fit, and construction details throughout development and production.
- Communicate directly with overseas factories and vendors to resolve technical questions and keep development moving.
- Support the development and maintenance of blocks, grade rules, measurement standards, and consistent fit across categories.
- Collaborate with internal teams and overseas partners.
- Maintain organized records of fittings, approvals, revisions, and final production specifications.
- Assist with the organization and maintenance of TOP and PP sample rooms.
- Manage multiple projects and deadlines while maintaining strong attention to detail.
- Provide support for additional product development and sample room priorities as needed.
What We’re Looking For:
- Approximately 5–7 years of Technical Design experience.
- Experience in apparel categories such as RTW, activewear, athleisure, bras, or intimates.
- Strong knowledge of garment construction, fit, measurements, and technical packages.
- Highly organized, detail-oriented, and comfortable managing multiple deadlines.
- Strong communication skills and experience working with overseas factories and vendors.
Location: New York City | Hybrid
Schedule: Hybrid with onsite work in NYC;
Engagement: W2 Contract
We are partnering with a growing, design-led fashion brand seeking an experienced Wovens Fabric Specialist to provide deep technical expertise across fabric selection and product development.
This individual will partner closely with the Creative Director and Production team to identify and evaluate woven fabrics that support the intended design, silhouette, and overall product vision. The ideal candidate brings exceptional knowledge of woven materials and understands how factors such as drape, weight, hand, construction, and performance impact the finished garment.
This is primarily a craft and technical expertise role. Existing mill and vendor relationships are highly valued, but the ability to advise the design team on selecting the right materials is the priority.
Responsibilities
- Guide woven fabric selection throughout product development
- Advise the design team on fabric properties, performance, and trade-offs
- Evaluate whether fabrics are appropriate for the intended silhouette and construction
- Present material recommendations based on creative direction, including drape, weight, hand, and performance
- Partner with mills to troubleshoot technical fabric challenges
- Ensure appropriate fabric testing is completed
- Research and identify highly specific or differentiated woven materials
- Recommend the best mills and sources for particular fabric types
- Develop and maintain relationships with mills and trim/hardware vendors
- Identify and onboard new material sources as needed
- Maintain fabric library information, including swatches, MOQs, lead times, and pricing
- Attend relevant industry trade shows such as Première Vision, Pitti, and Texworld and manage follow-up
- Support material ordering, logistics, and vendor communication as needed
Qualifications
- Deep technical expertise in woven fabrics and materials
- Experience advising on fabric selection within a design-led contemporary or luxury fashion brand
- Strong understanding of how fabric characteristics impact garment silhouette, fit, drape, and performance
- Experience working directly with mills on technical development and problem-solving
- Ability to identify and source specific or specialized fabrics based on a creative brief
- Strong communication and collaborative skills
- Existing mill and fabric sourcing relationships are a plus
- Experience negotiating with mills/vendors is a plus
This is a contract opportunity with a hybrid schedule in New York City. Candidates should be comfortable collaborating onsite as needed, with remote flexibility available depending on experience and project needs.
Boys Designer
Salary: 80-85K DOE
Onsite 5 days a week
Our client is a Children’s brand that sells Boys and Girls Apparel. Their playful approach to design makes them a number one go to for kids!
Boys Designer Overview:
As the Apparel Designer, you will be responsible for researching inspiration, developing new apparel design concepts for boys baby and toddler programs, sketching ideas, creating technical packages, and overseeing samples.
Boys Designer Responsibilities:
• Oversee research and inspiration to create a cohesive concept each season, review emerging trends and shapes, and research local markets in kidswear
• Develop flats and sketches for all designs as part of a cohesive seasonal collection aligned with the brand’s overall aesthetic and vision
• Prepare all necessary components for design presentations, such as sketch boards, proto reviews, and production meeting preparation
• Collaborate with other Apparel Designers and various cross-functional teams and maintain strong business relationships with external partners
• Lead sample review sessions, provide recommendations, note feedback, and update sketches as necessary
Apparel Designer Qualifications:
• Bachelor’s degree preferred
• 3-5+ years’ experience as an Apparel Designer for baby and/or Toddler
• Technical knowledge of fabrics, silhouettes, prints, colors, and trims
• Proficient with Adobe Illustrator and Photoshop
Associate Designer- Kids and Baby
Our client is a well-known baby apparel and accessories brand that specializes in organic cotton who is seeking a creative, detail-oriented Associate Designer to support the development of children’s apparel collections from initial inspiration through production.
The Associate Designer will partner closely with Design, Merchandising, Product Development, Technical Design, Sales, and overseas factory partners to bring seasonal concepts to life. Children’s apparel experience is preferred but not required.
Responsibilities:
- Support the design and development of children’s apparel collections from concept through production.
- Research seasonal trends, color, print, fabric, and silhouette direction relevant to the children’s market.
- Create mood boards, CADs, flat sketches, technical drawings, and market presentations.
- Own CAD development and maintain accurate, organized design files.
- Assist with artwork mill sheets, technical packages, and product information in PLM.
- Prepare printouts, swatches, CADs, and other materials for seasonal line reviews.
- Help manage in-house design requests and support presentation development.
Product Development & Sample Management
- Review salesman and pre-production samples with strong attention to detail.
- Photograph samples and communicate accurate comments, approvals, and revisions through PLM.
- Maintain records of approvals, bulk submissions, and development milestones.
- Participate in fittings with the Technical Design and Design teams.
- Support the creation and maintenance of clear, accurate development documentation.
Collaboration & Process Management
- Collaborate with Merchandising, Product Development, Technical Design, Sales, and external factory partners throughout the design process.
- Support seasonal line reviews and cross-functional meetings with notes, materials, and follow-up.
- Communicate daily with Product Development and overseas vendors to help keep projects on track.
- Maintain a thorough understanding of the seasonal calendar, key milestones, and deadlines.
- Manage multiple projects while ensuring consistent quality, accuracy, and timely execution.
Qualifications:
- Bachelor’s degree in Fashion Design or a related field.
- 2+ years of apparel design experience; children’s apparel experience is a plus.
- Strong knowledge of garment construction, fabrications, fit standards, and product development processes.
- Exceptional color sense and a strong eye for print, pattern, proportion, and detail.
- Advanced proficiency in Adobe Illustrator and Photoshop.
- Experience creating flats, CADs, technical packages, and artwork documentation.
- Experience working with overseas vendors and factories.
- Proficiency with Microsoft Office Suite.
- Experience with PLM systems preferred; Centric PLM experience is a plus.
