Account Director

Location: NYC – day to day is remote, but must be able to go in office on occasion

We are seeking an Account Director to lead strategic client partnerships, oversee integrated marketing initiatives, and ensure exceptional execution across every stage of campaign delivery. This role is ideal for a polished relationship builder who can balance high-level strategy with day-to-day leadership, while guiding internal teams to produce thoughtful, effective, and culturally relevant work.

As the senior point of contact for a portfolio of accounts, the Account Director will drive client satisfaction, identify opportunities for growth, and maintain alignment across creative, strategy, social, influencer, and paid media teams. The right candidate brings strong agency experience, a deep understanding of brand marketing, and the ability to navigate fast-moving environments with confidence, clarity, and professionalism.

This opportunity is well suited for someone who enjoys mentoring team members, solving problems proactively, and translating client objectives into smart, actionable plans that deliver measurable value.

Key Responsibilities

• Serve as the senior lead across key client accounts, building strong relationships and acting as a trusted strategic advisor.
• Oversee account operations including timelines, budgets, deliverables, team coordination, and overall client satisfaction.
• Lead client meetings, status calls, and internal workflows to keep projects organized, focused, and moving forward.
• Translate business goals into clear campaign direction and actionable briefs for cross-functional teams.
• Partner with internal specialists across creative, social, influencer, strategy, and media to ensure integrated execution.
• Monitor account performance and identify opportunities to expand partnerships through new initiatives and recommendations.
• Review presentations, reports, and campaign recaps to ensure accuracy, quality, and strategic value.
• Provide calm, solutions-focused leadership during challenging situations or shifting client priorities.
• Mentor junior team members and help cultivate a collaborative, accountable, and high-performing team environment.
• Support business development efforts by contributing to proposals, scopes, and strategic planning as needed.

Qualifications

• 5+ years of experience in account management, client services, or a related agency environment.
• Demonstrated success managing integrated marketing campaigns for consumer-facing brands.
• Strong knowledge of social media, influencer marketing, digital content, and brand storytelling.
• Excellent communication and presentation skills, with confidence in leading conversations with senior stakeholders.
• Proven ability to manage multiple accounts and priorities while maintaining strong attention to detail.
• Experience collaborating with cross-functional teams and driving alignment across departments.
• Strong organizational and project management skills, including familiarity with project management platforms.
• Analytical mindset with the ability to interpret performance results and shape actionable recommendations.
• Proactive, resourceful, and calm under pressure in fast-paced environments.
• Willingness to travel occasionally based on client or business needs.