Customer Care Consultant

Employment Type: Freelance

Join a growing company in the beauty and skincare industry as a Customer Care Consultant. In this role, you will support customers with product questions, order assistance, and personalized skincare guidance across phone, email, and chat. This position is ideal for someone who enjoys delivering thoughtful service, building trust with customers, and helping create a positive shopping experience.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in a professional, timely, and solutions-focused manner.
• Provide personalized skincare and product recommendations based on customer needs and goals.
• Assist with order-related questions, including shipping, tracking, delivery, and general purchase support.
• Build and maintain strong product knowledge to enhance the customer experience.
• Accurately document interactions and follow internal processes and service standards.
• Support additional customer care tasks and team initiatives as needed.

Requirements and Qualifications

Skills

• Strong interpersonal skills with the ability to create a consultative, customer-first experience.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and attention to detail.
• Effective time management and organizational skills in a fast-paced, high-volume environment.

Knowledge & Education

• High school diploma or equivalent required.
• Basic proficiency with Microsoft Office and general computer applications.
• Understanding of skincare products, ingredients, and customer care best practices.
• Willingness to complete onboarding and role-specific training.

Experience

• At least 1 year of customer service experience handling inquiries through phone, email, and chat.
• At least 1 year of experience in skincare, beauty, retail, or a related service-focused environment preferred.

Schedule & Availability

• Ability to work a flexible schedule, including days, evenings, and weekends.
• Reliable attendance and adherence to assigned schedule expectations.

Attributes

• Passion for beauty and skincare and a genuine desire to help customers feel confident in their choices.
• Positive attitude, adaptability, and commitment to delivering high-quality service.