About the Role
We’re seeking a hands-on Media Finance Support Specialist to support Canadian media operations during the implementation and stabilization of a Mediaocean environment. Reporting to the VP of Business Operations, you’ll provide Level 1 and Level 2 support from implementation and cutover through ongoing production operations.
Location: Remote or hybrid ok (NYC based)
Duration: 7 months
Rate: $40-43/hr (eligible for 24Seven benefits)
You’ll work across media operations, finance, technology, security, financial systems, and external partners to resolve issues and keep critical applications running smoothly.
What You’ll Do
- Provide day-to-day support for Mediaocean Prisma, Spectra Digital, Spectra Linear, OX, and related media applications.
- Manage incidents, service requests, and escalations in ServiceNow or a comparable platform, from intake through resolution.
- Troubleshoot issues involving campaign workflows, billing, reconciliation, master data, reporting, integrations, authentication, and user access.
- Partner with application owners, technology teams, and vendors to resolve issues and address recurring problems.
- Support implementation readiness, data conversion, integration testing, UAT, cutover, go-live, and post-launch stabilization.
- Administer approved user access, roles, permissions, and licenses; support access reviews and audit controls.
- Maintain support documentation, knowledge articles, escalation paths, and reporting on ticket volume, service levels, and application health.
- Participate in releases and recommend improvements to service quality, data integrity, and operational efficiency.
What You’ll Bring
- At least 5 years of relevant application support experience, preferably in an advertising agency, media organization, or comparable enterprise.
- Direct, hands-on experience supporting Mediaocean Prisma and Spectra Digital and Linear.
- Experience providing Level 1 and Level 2 production support and managing incidents and requests through ServiceNow or a comparable enterprise platform.
- Knowledge of media planning, buying, billing, reconciliation, master data, reporting, and application access workflows.
- Experience supporting implementations, data conversions, integrations, testing, cutover, releases, migrations, or post-go-live stabilization.
- Working knowledge of user provisioning, role-based access, access reviews, application controls, and audit support.
- Strong troubleshooting, documentation, communication, stakeholder management, and customer service skills.
- Ability to work independently in a remote environment and collaborate with teams across North America.
Preferred Experience
- Canadian media operations, Canadian-dollar or multi-currency workflows, and familiarity with GST, HST, PST, and QST.
- Mediaocean-to-ERP integrations, NetSuite interfaces, or invoice-processing platforms such as Edenred / IPS.
- ITIL-based incident, problem, change, release, and knowledge management practices.
