This role is 4 days onsite in LA, 1 remote.
We’re growing our team and seeking a Senior Manger, Marketing Ops. Candidate will apply their marketing ops expertise and serve as a force multiplier, leveraging a mix of agile thinking, project management, collaboration, and enterprise skills to advance workflow through completion across a complex, fast-paced, high-volume enterprise.
The role reports into the Head of Marketing Services and oversees a team of three who are responsible for photo and video production as well as asset management.
Core areas of responsibility and include:
Photo Studio Services Leadership
- Lead Photo Services operations and studio execution
- Maintain operational standards for studio workflows
- Own intake, prioritization, scheduling, and capacity planning
- Establish clarity around priorities, timelines, and ownership
- Improve workflow of eCom assets (planning, postproduction, naming, delivery)
- Continuously evolve workflows and protocols as business needs shift
Enterprise Systems Integration (PM, DAM, and GenAI)
- Support major enterprise initiative involving GenAI, Project Management, and Digital Asset Management systems integration
- Help define and institutionalize operational processes, workflows, and procedures within new suite of cloud-based marketing and creative ops software systems
- Collaborate on governance, metadata development, and user journeys (facilitator and client)
- Act as super-user across all systems
- Contribute to creation of user guidelines and training
Workflow Process and Procedure Authority
- Enforce end-to-end operational processes across
- Photo Studio Services
- Asset Management and Trafficking (from naming to asset delivery)
- Cross-functional marketing requests
- Creative review and approvals
- Information management
- Approval logic
- Enforce operating procedures for how work is requested, prioritized, executed, and delivered
Day-to-Day Operations Leader and Collaborator
- Act as the day-to-day operational point person for photo services and marketing ops
- Serve as the First Responder on behalf of Photo Services and the right-hand to the two Project Managers, Packaging and Creative Services
- Lead through change, ambiguity, and resistance with a positive, client-service approach
Experience
- 5-7 years of experience in marketing operations within apparel, club retail wholesale, multi-brand apparel wholesale, or high-growth startup environments
- Proven experience creating and implementing operational processes and procedures
- Demonstrated leadership in driving adoption of new systems and ways of working
- Hands-on ownership of PM and DAM tools
- Experience leading teams through change and resistance
- Track record of operating as an authority, not a support function
- Proficiency and passion for GenAI in creative production
Attributes and Skills
- Ability to simultaneously manage and (re)prioritize multiple projects and initiatives
- Natural ability to foresee potential risks and devise strategies to mitigate them
- High emotional intelligence and ability to detect and translate subtext to drive collaboration and decision making
- Strong personal commitment to excellence
- Excellent written and verbal communication skills
- Empower people and teams to operate independently within defined systems
- Comfort operating in a dynamic and high-velocity work environment
