We are partnering with a rapidly growing social commerce agency that specializes in helping leading consumer brands scale their presence and revenue on TikTok Shop.
The agency provides end-to-end TikTok Shop management, including marketplace operations, creator affiliate programs, livestream shopping, content strategy, paid advertising, and fulfillment.
We are seeking an experienced Senior TikTok Shop Account Manager to oversee a portfolio of brands, manage client relationships, and develop strategies that drive measurable revenue growth across the platform.
This is an opportunity to join a high-growth, fast-paced environment where you will work closely with cross-functional teams to build, execute, and optimize social commerce strategies.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of brands, managing client relationships, providing weekly performance updates, and leading monthly business reviews.
- Develop and execute comprehensive TikTok Shop growth strategies across livestream shopping, creator affiliate programs, organic content, and paid advertising.
- Oversee day-to-day TikTok Shop operations, including product listings, pricing, promotional campaigns, inventory planning, and marketplace management within Seller Center.
- Monitor and analyze key performance metrics, including gross merchandise value (GMV), traffic, conversion rates, advertising return, and profitability to identify opportunities for growth.
- Partner with internal livestream, affiliate, content, and advertising teams to align priorities, coordinate campaigns, and ensure successful execution of brand initiatives.
- Manage platform-related challenges, including account health, policy violations, appeals, campaign enrollment, and other operational issues.
- Translate sales and advertising performance data into actionable insights and strategic recommendations to improve client results.
- Identify opportunities to optimize campaign performance, increase revenue, improve conversion, and scale marketplace operations.
- Provide guidance and mentorship to Account Managers, ensuring consistent execution, accountability, and quality across assigned accounts.
Qualifications
- 3+ years of experience in e-commerce, marketplace management, digital marketing, or agency account management.
- Hands-on experience managing TikTok Shop accounts, including working directly within TikTok Seller Center.
- Demonstrated success managing multiple brands or client accounts
