An established, family-owned American food and beverage manufacturer is seeking a Wholesale Customer Service Representative to join its team! This is an exciting opportunity to join an established, collaborative team and play an important role in delivering an exceptional customer experience.
Assignment Details
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Assignment Type: Temp-to-Hire
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Pay Rate: $30/hr.
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Location: San Leandro, CA 94577
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Schedule: Full-time, onsite
Key Responsibilities
Order Processing & Coordination
- Process incoming customer orders through EDI, online ordering platforms, and manual/PDF submissions.
- Review orders for accuracy, including requested delivery dates and product availability.
- Identify out-of-stock items, recommend alternatives, and proactively communicate availability updates to customers.
- Coordinate with transportation, sales, and warehouse teams to ensure timely and accurate order fulfillment.
- Manage shifting priorities while maintaining efficiency and responsiveness.
Customer Experience
- Serve as a primary point of contact for customer inquiries regarding order status, product availability, and general concerns.
- Provide timely, professional support through phone, email, and chat.
- Communicate order updates clearly and ensure customers feel supported throughout the process.
Issue Resolution
- Proactively identify and resolve customer concerns, escalating more complex issues when necessary.
- Develop a strong understanding of company products, services, and internal processes to provide accurate information.
- Collaborate with internal departments to ensure effective and timely issue resolution.
Accuracy & Attention to Detail
- Ensure customer orders, specifications, and account information are entered accurately.
- Maintain a high level of attention to detail throughout the order management process.
- Identify opportunities for process improvements and communicate recommendations to leadership.
Teamwork & Reliability
- Contribute to overall Customer Service Team priorities and daily operations.
- Demonstrate accountability, adaptability, and a commitment to delivering high-quality customer service.
- Collaborate effectively across departments to support business operations and customer satisfaction.
Qualifications
- 2+ years of customer service experience or wholesale account management.
- Previous experience with order processing, order management, or order fulfillment.
- Experience working with EDI platforms, ERP systems, or other order management software preferred.
- Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal teams.
- Excellent attention to detail and organizational skills, particularly when processing high volumes of customer orders.
- Ability to multitask, prioritize competing deadlines, and adapt to changing business needs in a fast-paced environment.
- Strong problem-solving skills and the ability to independently resolve customer concerns while knowing when to escalate issues.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- A collaborative, team-oriented approach with a strong sense of accountability and reliability.
- Ability to work full-time onsite in San Leandro, CA.
