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Account Manager (Fulltime)

Job title: Account Manager (Fulltime)
Contract type: Full-time
Location: Menasha
Industry: Creative
Remote: No
Salary: 60,000-75000
Reference: 462849
Contact name: Kimberley Pare

Job description

Our client is looking to bring on a fulltime Account Manager, starting immediately. This role will be 100% onsite in Menasha, WI.

Overview:

This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, job planning, scheduling and creative problem solving. This position seeks to enrich customer experience through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.

Responsibilities:

  • Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements
  • Perform order management processes such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations
  • Apply a broad knowledge of packaging prepress to production workflows
  • Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving
  • Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction
  • Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required
  • Provide pre-production services
  • Generate project estimates and deliver to clients
  • Generate billing summary at project completion
  • Provide client support and training for technologies (soft-proofing and digital asset management)
  • Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community
  • Responsible for customer retention and customer loyalty
  • Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary
Qualifications:
  • Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
  • Demonstrated knowledge of packaging prepress and print specifications for Litho and Flexo print processes
  • Experience working with different packaging substrate types for Litho and Flexo print processes
  • Strong project management skills, organizational skills and time-management skills
  • Experience with software associated with packaging prepress (Photoshop, Illustrator, and Esko)
  • Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
  • Excellent communication skills, both written and verbal, along with the ability to listen for understanding
  • Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability
  • Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions
  • Experience in utilizing Continuous Improvement tools to create and track metrics
If you are interested in and qualified for this role, please forward your resume today! Apply for this job