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Administrative Support - English PLUS Italian / German / Dutch Speaker

Job title: Administrative Support - English PLUS Italian / German / Dutch Speaker
Contract type: Freelance
Location: London
Industry: Marketing
Remote: No
Reference: 450343
Contact name: Melissa Khorasani

Job description

We have an exciting opportunity for an Administrative Support, to work within a Leading Global Ecommerce Company!

If you're passionate about discovering, inventing, simplifying and building, then this will be the perfect. You will have the opportunity to work with a diverse team of professionals who are committed to delivering exceptional customer service. 


  • Managing customer escalations, ensuring compliance with procedures and service level agreements, and contributing to process improvement initiatives

  • Effectively manage customer escalations across Europe in liaison with the company's third-party provider and customer service teams

  • Continuously monitor and audit third-party performance in resolving customer claims and items identifying where any misses may have occurred

  • Ensure the third-party provider is compliant with the company procedures and SLAs while achieving quality and performance metrics


  • Effectively communicate (both verbally and in writing) and comfortably engage with internal / external stakeholders.

  • Leverages team knowledge across several speciality areas to help resolve recurring customer issues

Mandatory Language Requirements: English PLUS Italian / German / Dutch and ideally, but not essentially, a third EU language.

  • Salary: Up to £14.88p/h

  • Remote and Hybrid option

  • Flexible working options

Contract: 4 Months

If you have the skill sets to match and are interested in this role, please send us your CV!

Expired job
Expired job

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