Job description
We have an exciting opportunity for an Administrative Support, to work within a Leading Global Ecommerce Company!
If you're passionate about discovering, inventing, simplifying and building, then this will be the perfect. You will have the opportunity to work with a diverse team of professionals who are committed to delivering exceptional customer service.
Responsibilities
Managing customer escalations, ensuring compliance with procedures and service level agreements, and contributing to process improvement initiatives
Effectively manage customer escalations across Europe in liaison with the company's third-party provider and customer service teams
Continuously monitor and audit third-party performance in resolving customer claims and items identifying where any misses may have occurred
Ensure the third-party provider is compliant with the company procedures and SLAs while achieving quality and performance metrics
Requirements
Effectively communicate (both verbally and in writing) and comfortably engage with internal / external stakeholders.
Leverages team knowledge across several speciality areas to help resolve recurring customer issues
Mandatory Language Requirements: English PLUS Italian / German / Dutch and ideally, but not essentially, a third EU language.
Salary: Up to £14.88p/h
Remote and Hybrid option
Flexible working options
Contract: 4 Months
If you have the skill sets to match and are interested in this role, please send us your CV!