Building & Operations Manager
Our client is a boutique global start-up company within the film/photography world.
They are seeking a full time Building & Operations Manager to join the team as they launch their first U.S. based location in Baltimore, MD. This is a great opportunity for an experienced individual to work with a thriving company as the company embarks on its next stage of major growth.
The ideal candidate is someone who has a problem-solving mindset, is highly organized, passionate about systems and processes, and can thrive working independently in a creative market.
The Building & Logistics Manager’s primary responsibilities is to manage the fulfilment and shipping of products and oversee the day-to-day operations of the office space.
? Oversee and lead all daily operations from the collection of a lens to its final domestic or international delivery, including sourcing customer shipping and insurance information, creating shipping and customs documents, arranging quotes, collections and billing
? Maintain shipping and inventory records of sales products
? Own relationships with multiple third-party logistics providers (customs brokers, freight providers etc), refining the process and driving improvements on performance and cost
? Communicate shipping timelines, tracking numbers and statuses to customers
? Serve as an exceptional customer service representative in the office
? Maintain a flexible schedule to be able to open or close the office daily and some nights and weekends for events for space rentals.
? Manage day-to-day operations and maintain the schedule for office use and events.
? Other duties as assigned.
What we’re looking for
? Experience with MS Office, and invoicing software such as QuickBooks or Xero
? Experience with stock management, inventory, and reporting
? At least five years of customer service/operations experience, with superior customer service skills demonstrated
? Familiarity working experience with FedEx, UPS and other freight agents (desired, but not required)
? Excellent communication, interpersonal and organizational skills
? Good reasoning, conflict-management, and analytical and problem-solving skills
? Trustworthy and communicative