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Customer Service Associate

Job title: Customer Service Associate
Contract type: Freelance
Location: Cypress
Industry: Fashion
Remote: No
Reference: 464185
Contact name: Catherine Aranda

Job description

Leading Orange County based lifestyle brand is currently looking for a Customer Service Associate to join their team! This role will work hybrid onsite in OC. 

Responsibilities & Qualifications:

  • Handle assigned accounts - order entry, order management, delays with shipping, etc. 
  • Assist customers with a variety of questions including placing orders and order status
  • Provide product information as needed 
  • Maintain up-to-date knowledge on products & promotions
  • Maintain and analyze various reports as needed
  • 2+ years Customer Service experience required
  • Superior customer service and listening skills
  • Ability to multitask
  • Passion for the lifestyle industry
  • Ability to express empathy to customers and work in a proactive manner to respond to their needs and concerns
  • Experience with SAP, Salesforce, EDI or related program preferred

As a contractor of 24 Seven, you’ll be a W2 employee with access to a variety of our benefits including medical, dental, vision and 401K. This role is paid hourly within the range of $20-23hr depending on experience and qualifications. Only local and available candidates will be considered. Apply for this job