Job description
Leading Orange County based lifestyle brand is currently looking for a Customer Service Rep to join their team! This role will work ONSITE in Carlsbad.
Responsibilities & Qualifications:
- Respond to customer inquiries via phone, email and chat
- Assist customers with a variety of questions including placing orders and order status
- Provide product information
- Maintain up-to-date knowledge on products & promotions
- 2+ years Customer Service experience required
- Superior customer service and listening skills
- Ability to multi-task
- Passion for the lifestyle industry
- Ability to handle difficult customers
- Ability to express empathy to customers and work in a proactive manor to respond to their needs and concerns
- Experience with ZenDesk, Full Circle, Shopify or related program preferred
Expired job