We are seeking a Store Manager to join our growing retail team. you will cultivate and work together with a passionate team, driving sales, and creating the best possible environment for customers to experience quality sleep; offering a world-class service in line with our brand’s premium identity. You have a deep passion for offering exceptional luxury retail experiences. As the Store Manager, you will be a multi-faceted role as key ambassador within the community. Think of yourself as hosting an experience and forging relationships rather than coaching your team through transactions.
This role is based in Dallas, Texas.
Responsibilities: Omni channel sales for our community via retail floor, email/text outreach to clientele Operates as a full and equal partner in the global retail team, with an active voice on function-wide leadership Takes a company view in every decision. Balances short and long-term implications, developing and protecting the brand and business Ensure all positions are staffed with passionate employees Meet and exceed sales targets and key metrics Increase customer conversion and retention by fostering a culture of best in class customer experience, achieving sales targets and customer satisfaction goals. Develop and deliver a thoughtful, hands-on memorable customer experience Be fully responsible for a shift in our store (guest experience open/close) Proactively take on challenges, research information, troubleshoot problems and creatively deliver results. Host virtual and in-person stylist appointments, focused on increasing customer satisfaction and driving sales, especially among new customers. Manage the visual merchandising standards to reflect the high quality of our product.
Requirements: At least 7+ years of retail sales experience. Luxury experience preferred Excellent customer service skills and a proven track-record driving sales Ability to manage and lead a team Motivated self-starter with a positive can do attitude Strong attention to detail Excellent written and oral communication skills and have a thoughtful friendly writing style Strong time management and organizational skills Excellent under pressure and can adapt quickly in an ever-evolving environment A flexible schedule that matches the needs of a fast-paced retail environment Flexible to work on weekends and holidays MadaLuxe Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.