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Customer Care Representative - Fashion - ONSITE

Job title: Customer Care Representative - Fashion - ONSITE
Contract type: Freelance
Location: Los Angeles
Discipline: Fashion
Remote: No
Reference: 412161
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Our client is a popular fashion brand, is looking to hire Seasonal Customer Care Representatives to join their Customer Support team! The customer care representative is responsible for assisting and supporting the customer’s omnichannel shopping experience. He or she is expected to build and strengthen relationships with customers by cross selling and up selling products in accordance with personal, team, and departmental goals and service quality expectations.

 

Responsibilities:

• Communicate with customers via phone, email, and live chat in a high-volume setting

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance 

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

 

Qualifications:

• Proven related experience within a Customer Service or Call Center environment

• Strong written and verbal communication skills

• Proficient with Microsoft Office Suite

• Ability to work well within an ever-changing fast-paced environment

• Ability to multitask

• Ability to work well both independently and within a team-oriented setting

• Positive attitude

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