Job description
Our client, a well-known clothing company is seeking a Customer Experience Associate to join their team!
The ideal candidate is someone who loves helping others, enjoys solving problems, and looking to grow their career in fashion or e-commerce.
This position is temp-to-perm and it's fully remote until September then the team will be back in the Santa Monica office.
*MUST BE IN LOS ANGELES*
What you’ll do:
- Communicate with over 100 customers per day via email, telephone, text message, and live chat
- Become an expert on brands product and answer any and all customer questions
- Assist customers with returns, shopping for fit and style, and shipping questions
- Identify and share trends in customer inquiries or issues about products
- Go above and beyond to deliver a memorable and awesome customer experience
About you:
- At least 1 year of experience in a customer-facing role
- Passion for helping health care professionals with a positive attitude
- Strong listening, problem-solving, and organizational skills
- Excellent verbal and written communication skills
- Must be able to 11:00 am to 8:00 pm Monday through Friday, one weekend per month, plus occasional holidays
Please send your resume if you feel this role is a fit!
Expired job
